TL;DR

Entry-level Product Operations Specialist (AI): Supporting business teams using a flexible work platform, resolving issues, and channeling feedback to Product and Engineering, with an accent on AI-assisted support and process improvement. Focus on refining AI agent behavior, identifying automation opportunities, and curating product insights.

Location: Hybrid in Zurich, Switzerland

Company

%hirify_global% connects companies and workers through a platform built for flexible work.

What you will do

Act as the single point of contact for product-related user queries.
Provide AI-assisted support and triage, refining AI agent behavior for automation.
Become a subject-matter expert for AI tools and technologies.
Collect and clarify product feedback, turning recurring themes into actionable insights.
Manage and improve operational product tasks and workflows.
Elevate general product knowledge by creating documentation and self-serve pathways.

Requirements

Recently finished a Bachelor's degree or commercial apprenticeship with business training.
Strong interest in product and user mindset.
AI-native and automation-first mindset.
Comfortable working in a fast-changing environment while staying structured and calm.
Fluency in both German and English is a must.

Nice to have

Experience in product-facing operations or general customer support.
Familiarity with basic analytics or diagnostic tools (logs, dashboards, SQL).

Culture & Benefits

Connect companies and workers through a platform built for flexible work.
Values: Agile, Collaborative, Empowering, Fair, and Passionate.
Shared team responsibility for out-of-hours remote support for critical issues.
Help businesses plan smarter and support people in finding jobs.