Customer Support Specialist

TL;DR

Customer Support Specialist: Delivering accurate and high-quality support across email and chat channels with an accent on product features, internal processes, and cross-team collaboration. Focus on proactive problem-solving, process enhancements, and mentoring junior colleagues.

Location: Remote from Turkey or Bulgaria. Must be available to work 7AM–9PM EET shifts and cover weekend shifts.

Salary: From 1100 EUR/month (gross).

Company

hirify.global is a customer-centric product company providing an Email and SMS marketing platform for e-commerce brands.

What you will do

• Deliver accurate, efficient, and high-quality customer support via email and chat.
• Stay informed about product features, updates, and internal processes.
• Collaborate with Product, Tech Support, and other internal teams to resolve issues and manage escalations.
• Proactively share ideas and contribute to process enhancements.
• Take ownership of specialized areas (e.g., billing, outages).
• Mentor junior colleagues and foster team collaboration.

Requirements

• Fluency in English, both written and spoken.
• Proven customer support experience, ideally in a fast-paced tech or SaaS environment.
• Strong ownership mindset and reliability.
• Excellent communication skills.
• Problem-solving ability with attention to detail.
• Flexibility to adapt to changing situations and schedules.
• A long-term mindset.

Culture & Benefits

• Quarterly salary reviews and unlimited learning budget.
• Private health insurance and unlimited access to psychotherapy.
• Workstation budget (420 EUR) and work anniversary gifts.
• Attractive workations and team-led team-building events.
• Data-driven, transparent culture with real feedback.
• Focus on grown-up fun without forced activities.