TL;DR

Customer Support Specialist: Delivering accurate and high-quality support across email and chat channels with an accent on product features, internal processes, and cross-team collaboration. Focus on proactive problem-solving, process enhancements, and mentoring junior colleagues.

Location: Remote from Turkey or Bulgaria. Must be available to work 7AM–9PM EET shifts and cover weekend shifts.

Salary: From 1100 EUR/month (gross).

Company

%hirify_global% is a customer-centric product company providing an Email and SMS marketing platform for e-commerce brands.

What you will do

Deliver accurate, efficient, and high-quality customer support via email and chat.
Stay informed about product features, updates, and internal processes.
Collaborate with Product, Tech Support, and other internal teams to resolve issues and manage escalations.
Proactively share ideas and contribute to process enhancements.
Take ownership of specialized areas (e.g., billing, outages).
Mentor junior colleagues and foster team collaboration.

Requirements

Fluency in English, both written and spoken.
Proven customer support experience, ideally in a fast-paced tech or SaaS environment.
Strong ownership mindset and reliability.
Excellent communication skills.
Problem-solving ability with attention to detail.
Flexibility to adapt to changing situations and schedules.
A long-term mindset.

Culture & Benefits

Quarterly salary reviews and unlimited learning budget.
Private health insurance and unlimited access to psychotherapy.
Workstation budget (420 EUR) and work anniversary gifts.
Attractive workations and team-led team-building events.
Data-driven, transparent culture with real feedback.
Focus on grown-up fun without forced activities.