Junior Support Engineer

TL;DR

Junior Support Engineer: Providing quality service to customers by communicating with them via Helpdesk & Skype and solving tasks by themselves or escalating tasks to other teams. Focus on providing quality service to customers, handling requests and controlling the process of implementation.

Location: Remote

Company

hirify.global is a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries since 2007.

What you will do

• Communicate with customers and accept inquiries via Helpdesk & Skype.
• Handle requests from members of other teams.
• Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation.
• Provide quality service to customers.

Requirements

• English – Upper-Intermediate+.
• You are willing to work night/holiday shifts. Schedule 3/3 – morning (8:00 – 17:00), evening (14:00 – 23:00), and night (23:00 – 8:00) shifts.
• Stress tolerance.

Nice to have

• Understanding how SMPP, VoIP, HTTP, IP, and TCP protocols work.
• Basic understanding of the OSI model.
• Basic SQL skills.

Culture & Benefits

• Access to mental health programs, comprehensive medical insurance, and a sports card*.
• Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
• Benefit from free educational events & courses, and English classes with native speakers.
• Focus on your professional development in a supportive environment.
• Choose your working format – remote, office-based, or hybrid and engage in team-building activities.