TL;DR

Junior Support Engineer: Providing quality service to customers by communicating with them via Helpdesk & Skype and solving tasks by themselves or escalating tasks to other teams. Focus on providing quality service to customers, handling requests and controlling the process of implementation.

Location: Remote

Company

%hirify_global% is a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries since 2007.

What you will do

Communicate with customers and accept inquiries via Helpdesk & Skype.
Handle requests from members of other teams.
Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation.
Provide quality service to customers.

Requirements

English – Upper-Intermediate+.
You are willing to work night/holiday shifts. Schedule 3/3 – morning (8:00 – 17:00), evening (14:00 – 23:00), and night (23:00 – 8:00) shifts.
Stress tolerance.

Nice to have

Understanding how SMPP, VoIP, HTTP, IP, and TCP protocols work.
Basic understanding of the OSI model.
Basic SQL skills.

Culture & Benefits

Access to mental health programs, comprehensive medical insurance, and a sports card*.
Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
Benefit from free educational events & courses, and English classes with native speakers.
Focus on your professional development in a supportive environment.
Choose your working format – remote, office-based, or hybrid and engage in team-building activities.