Senior Technical Program Manager (AI)

TL;DR

Senior Technical Program Manager (AI): Managing and optimizing the end-to-end customer feedback process for Copilot AI experiences with an accent on product quality, deep analysis, and cross-team collaboration. Focus on driving scalable solutions, applying technical expertise to understand root causes, and influencing roadmaps with data-driven insights.

Location: Must be local to the San Francisco area and work in office 3 days a week. From January 26, 2026, employees are expected to work from a designated Microsoft office at least four days a week if they live within 50 miles (U.S.) of that location.

Salary: USD $188,000 – $304,200 per year

Company

hirify.global focuses on creating unique and powerful consumer AI products like Copilot and conducting world-class AI research.

What you will do

• Manage, coordinate, and execute the end-to-end customer feedback process for Copilot AI experiences.
• Champion product quality by reviewing customer feedback, providing deep analysis, and improving processes.
• Coordinate cross-team collaboration with engineering, data science, and product stakeholders.
• Leverage data and insights to define key success metrics and influence product roadmaps.
• Apply technical expertise to understand product and system architecture, shape solutions, and drive high-impact improvements.
• Design repeatable processes and frameworks that scale with product complexity and organizational growth.

Requirements

• Must be local to the San Francisco area and work in office 3 days a week. From January 26, 2026, expected to work in office 4 days a week if living within 50 miles of a Microsoft office.
• Bachelor’s Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.
• Passion for deeply aligning with customer engagement and feedback.
• Ability to manage timelines and schedules of mission-critical launches.
• Savvy with data and deriving insights from customer feedback, and triaging issues until fully resolved.

Nice to have

• Bachelor’s Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code.

Culture & Benefits

• Work in a small, friendly, fast-moving team focused on breaking new ground in AI.
• Supportive environment where team members are empowered to innovate, learn, and grow.
• Culture of inclusion built on values of respect, integrity, and accountability.
• Obsess about users and make decisions based on evidence, shipping regularly for immediate impact.