TL;DR

Senior Technical Program Manager (AI): Managing and optimizing the end-to-end customer feedback process for Copilot AI experiences with an accent on product quality, deep analysis, and cross-team collaboration. Focus on driving scalable solutions, applying technical expertise to understand root causes, and influencing roadmaps with data-driven insights.

Location: Must be local to the San Francisco area and work in office 3 days a week. From January 26, 2026, employees are expected to work from a designated Microsoft office at least four days a week if they live within 50 miles (U.S.) of that location.

Salary: USD $188,000 – $304,200 per year

Company

%hirify_global% focuses on creating unique and powerful consumer AI products like Copilot and conducting world-class AI research.

What you will do

Manage, coordinate, and execute the end-to-end customer feedback process for Copilot AI experiences.
Champion product quality by reviewing customer feedback, providing deep analysis, and improving processes.
Coordinate cross-team collaboration with engineering, data science, and product stakeholders.
Leverage data and insights to define key success metrics and influence product roadmaps.
Apply technical expertise to understand product and system architecture, shape solutions, and drive high-impact improvements.
Design repeatable processes and frameworks that scale with product complexity and organizational growth.

Requirements

Must be local to the San Francisco area and work in office 3 days a week. From January 26, 2026, expected to work in office 4 days a week if living within 50 miles of a Microsoft office.
Bachelor’s Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
2+ years of experience managing cross-functional and/or cross-team projects.
Passion for deeply aligning with customer engagement and feedback.
Ability to manage timelines and schedules of mission-critical launches.
Savvy with data and deriving insights from customer feedback, and triaging issues until fully resolved.

Nice to have

Bachelor’s Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
6+ years of experience managing cross-functional and/or cross-team projects.
1+ year(s) of experience reading and/or writing code.

Culture & Benefits

Work in a small, friendly, fast-moving team focused on breaking new ground in AI.
Supportive environment where team members are empowered to innovate, learn, and grow.
Culture of inclusion built on values of respect, integrity, and accountability.
Obsess about users and make decisions based on evidence, shipping regularly for immediate impact.