TL;DR

Operations Specialist: Serving as the onsite operational backbone for the Porto office, blending IT, People, and Operations Support to ensure smooth day-to-day operations and employee well-being. Focus on hands-on technical support, fostering office culture, and managing local processes with consistency.

Location: Hybrid. Must be based in the Porto, Portugal area and willing to work onsite 2-3 times per week. Applicants must be authorized to work in Portugal.

Salary: €45,000 - €55,000 annually

Company

%hirify_global% is a product company leading in AI-powered contact center innovation, providing a cloud platform for enhanced customer experience and operational efficiency.

What you will do

Provision, deploy, wipe, and manage laptops and basic IT equipment, primarily MacBooks, and conduct New Hire IT Onboarding.
Troubleshoot common employee IT issues (connectivity, password resets, access) and maintain accurate inventory of local technology assets.
Support employee onboarding/offboarding, act as a first point of contact for HR questions, and coordinate recruiting logistics.
Own day-to-day office operations, ensuring a safe and welcoming environment, and manage office vendors, supplies, and facilities coordination.
Coordinate meetings, calendars, visitors, and logistics for onsite and hybrid teams, supporting leadership visits and cross-functional meetings.
Plan and execute office events, team meetings, onboarding activities, and celebrations, supporting employee engagement initiatives.

Requirements

3–4 years of experience in IT support, people operations, business operations, or a similar hybrid role.
Comfortable performing hands-on technical tasks such as laptop provisioning, basic troubleshooting, and asset management.
Experience with Apple OSX, MacBooks, Google Workspace, and OKTA.
Must be willing to work onsite in our Porto, Portugal office 2-3 times per week.
Strong organizational skills with excellent attention to detail and follow-through.
High emotional intelligence and strong interpersonal skills, with the ability to work independently.
Bilingual in Portuguese and English; strong written and verbal communication skills required.
Applicants must be authorized to work in Portugal and currently live in the Porto area.

Culture & Benefits

Impactful work at the forefront of AI innovation, directly shaping the future of customer experience.
Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
Comprehensive benefits including medical, dental, vision, 401(k) plan, and commuter benefits.
Opportunity for meaningful ownership and strong relationships with leaders and employees.
Make a visible impact on how the business operates locally.