Junior IT Support Engineer

TL;DR

Junior IT Support Engineer: Providing first-line technical support for global end-users, focusing on resolving Level I issues and managing IT systems and inventory. Focus on troubleshooting network problems, supporting Google Workspace, Atlassian stack, MDM solutions, and assisting with onboarding/off-boarding processes.

Location: Hybrid in Hyderabad, India, requiring 3-4 days a week in the office.

Company

hirify.global is a young, growing organization providing engaging banking solutions.

What you will do

• Provide first-line (Level I) support for 2000+ global end users, taking ownership of issues.
• Prioritize and resolve tickets using Google Workspace, Atlassian stack, Slack, Entra/Azure, and MDM solutions (Jamf, Intune).
• Troubleshoot and resolve Meraki-based network issues for in-office users.
• Manage and track ICT inventory, including purchasing new equipment.
• Collaborate with HR for onboarding and off-boarding processes.
• Research, diagnose, and escalate unresolved issues to appropriate internal teams.

Requirements

• Minimum 1-2 years of experience in a similar IT support role.
• Must be able to work in the office 3-4 days a week.
• Fluent English language (written and spoken) and excellent communication skills.
• Proven technical knowledge and troubleshooting ability in tech support.
• Basic understanding of TCP/IP networking, proxies, SSL, and LDAP.
• Basic knowledge of Apple operating systems, MacOS laptop troubleshooting, printers, IP phones, and meeting room equipment.

Culture & Benefits

• Work within a team of motivated, driven, and fun IT professionals.
• Opportunity to bring new ideas for improving ICT processes.
• Enjoyable work environment at a growing organization.