TL;DR

Associate Customer Education Specialist (Edtech): Designing and delivering high-quality learning experiences across the %hirify_global% ecosystem with an accent on instructional design principles, content scalability, and AI-first learning. Focus on building deep product expertise and contributing to the %hirify_global% Partner Academy to support customers and partners.

Location: Hybrid in Belgrade

Salary: €36.2K – €39.7K

Company

%hirify_global% is building a unified AI agent that sells, supports, and re-engages customers across the entire journey, making shopping feel more natural, human, and connected.

What you will do

Design and maintain scalable learning experiences, including academies, webinars, videos, and community content.
Contribute to the %hirify_global% Partner Academy, ensuring it complements and extends the Customer Academy.
Design content intentionally for AI retrieval and reuse, with clear structure and consistent terminology.
Build deep hands-on mastery of the %hirify_global% platform, including core workflows and configurations.
Support webinars and live training sessions, including content design and facilitation.
Collaborate cross-functionally with Partner Success Managers, Product Managers, and Product Marketing Managers.

Requirements

3–5+ years of experience in customer education, enablement, instructional design, or a related role in B2B SaaS.
Experience testing workflows, validating behaviors, and exploring edge cases.
Strong instructional design mindset, with a focus on modular, reusable, and scalable learning.
Understanding of the e-commerce ecosystem or experience supporting SaaS tools used by operational teams.
Curious and analytical, with a strong instinct for asking the right questions.
Comfortable working cross-functionally and able to balance speed with accuracy.

Culture & Benefits

AI is a natural extension of how %hirify_global% work and build.
Access to premium AI tools and an annual L&D budget to explore new ones.
Committed to creating an inclusive environment where everyone can thrive.