Associate Customer Education Specialist (Edtech)

TL;DR

Associate Customer Education Specialist (Edtech): Designing and delivering high-quality learning experiences across the hirify.global ecosystem with an accent on instructional design principles, content scalability, and AI-first learning. Focus on building deep product expertise and contributing to the hirify.global Partner Academy to support customers and partners.

Location: Hybrid in Belgrade

Salary: €36.2K – €39.7K

Company

hirify.global is building a unified AI agent that sells, supports, and re-engages customers across the entire journey, making shopping feel more natural, human, and connected.

What you will do

• Design and maintain scalable learning experiences, including academies, webinars, videos, and community content.
• Contribute to the hirify.global Partner Academy, ensuring it complements and extends the Customer Academy.
• Design content intentionally for AI retrieval and reuse, with clear structure and consistent terminology.
• Build deep hands-on mastery of the hirify.global platform, including core workflows and configurations.
• Support webinars and live training sessions, including content design and facilitation.
• Collaborate cross-functionally with Partner Success Managers, Product Managers, and Product Marketing Managers.

Requirements

• 3–5+ years of experience in customer education, enablement, instructional design, or a related role in B2B SaaS.
• Experience testing workflows, validating behaviors, and exploring edge cases.
• Strong instructional design mindset, with a focus on modular, reusable, and scalable learning.
• Understanding of the e-commerce ecosystem or experience supporting SaaS tools used by operational teams.
• Curious and analytical, with a strong instinct for asking the right questions.
• Comfortable working cross-functionally and able to balance speed with accuracy.

Culture & Benefits

• AI is a natural extension of how hirify.global work and build.
• Access to premium AI tools and an annual L&D budget to explore new ones.
• Committed to creating an inclusive environment where everyone can thrive.