TL;DR

Product Specialist (NuORDER): Designing and building customized portals for new customers, ensuring optimal configuration and timely launch with an accent on clarifying product features, refining customer data, and applying best practices. Focus on managing multiple onboarding projects, becoming a NuORDER expert, and providing a world-class experience.

Location: The position is remote and will prioritize candidates on the West Coast of Canada.

Company

%hirify_global% provides a one-stop cloud commerce platform that helps merchants innovate to simplify, scale, and provide exceptional customer experiences across retail, hospitality, and golf businesses in over 100 countries.

What you will do

Gain a strong understanding of B2B eCommerce, wholesale retailing, and merchandising to explain how NuORDER helps customers.
Work closely with customer success and implementation teams to understand customer goals and guide portal builds using their data.
Analyze and refine customer data in Excel, assisting with data identification and resolution.
Become a NuORDER expert and configure the optimal portal setup for each customer.
Manage multiple onboarding projects simultaneously, ensuring smooth and timely launches.

Requirements

2+ years in an analytical, customer service, or technology-related role.
Strong communication skills for interacting with clients by phone, email, and virtual meetings.
A genuine love for problem-solving and logical thinking.
Highly organized, with the ability to prioritize, multitask, and meet deadlines.
Intermediate to advanced Excel skills (formulas are a bonus).
Quick to learn and adapt to new software programs.

Culture & Benefits

Flexible work environment and paid time off policies.
A culture that celebrates performance and empowers employees.
Opportunity for career growth and making an impact in a lean team.
Equity options and contributions to your pension plan.
Training opportunities to grow your skills and career.
Health and wellness credit, plus time off to volunteer.
Access to interest groups, employee-led networks, and a computer purchase program.
Enhanced parental leave to support growing families.