TL;DR

Junior Customer Onboarding Specialist (AI/Healthtech): Guiding partners through their initial journey with %hirify_global%'s AI platform, ensuring they are supported and equipped to leverage the technology with an accent on managing customer communications and coordinating internal teams. Focus on streamlining onboarding processes and maintaining clear records of customer feedback for product development.

Location: Hybrid in Barcelona, Spain

Company

%hirify_global% is a pioneering Healthtech company revolutionizing drug development through AI, aiming to accelerate medical advancements and improve patient outcomes.

What you will do

Support Product Leadership by managing customer communications, including scheduling and drafting meeting agendas.
Coordinate with internal teams (Product, Marketing, Sales, Clinical) to prepare training and technical documentation for client meetings.
Serve as the primary point of contact for customer questions post-onboarding.
Maintain clear records of customer feedback and requirements to inform the product team.
Help refine onboarding playbooks to improve the transition for new customers.

Requirements

0–2 years of experience in Customer Success, Account Management, or a commercial/client-facing role.
University degree required with an outstanding academic record.
Fluent in English (written and verbal) with high-level empathy and exceptional interpersonal skills.
Demonstrated excellence in cross-functional communication and commitment to high-quality output.
Curious, adaptable, and highly motivated mindset dedicated to learning and scaling world-class products.

Culture & Benefits

Redefine clinical trials and accelerate life-saving treatments using AI, biotech, and data science.
Work in a dynamic environment with an international team.
Collaborate with top talent united by a shared purpose.
Comprehensive private health coverage.
Company-sponsored gym membership.
Hybrid work model offering flexibility.
Provided coffee, tea, beverages, and snacks.
Company events to celebrate achievements.
Equipped with a MacBook for productivity.

Junior Customer Onboarding Specialist (AI)