Account Manager (Saas)

TL;DR

Account Manager (Saas): Consulting customers on their growth journey and building strong relationships with the customer base, acting as the connection between customers and the hirify.global team. Focus on analyzing customer feedback and onboarding new customers to ensure a positive experience with hirify.global software and processes.

Location: Must be based in Milan, Italy

Company

hirify.global is an innovative operations platform that empowers brands to excel in the digital commerce era.

What you will do

• Consult customers on their growth journey and discover optimization levers.
• Build and maintain strong relationships with your customer base by serving as the connecting element between customers and the hirify.global team.
• Collect and analyze customer feedback closely with our product team.
• Onboard new customers into the hirify.global software and processes together with our Onboarding team.
• Join our pan-European account management team, and help deepen our customer relationships with some of the fastest-growing direct-to-consumer brands across Europe.

Requirements

• 2-3 years experience in B2B Account Management, Sales, or Business Development.
• Entrepreneurial mindset, with a hunger for personal development and a passion for building lasting relationships.
• Strong analytical and empathetic abilities to leverage in your communication towards customers.
• You love the responsibility of being the face of hirify.global towards our customers.
• Fluent in writing and speaking in both German and English (C2).
• You have worked in a Start-Up, Software, or SaaS company before; logistics experience is a plus.

Culture & Benefits

• Competitive compensation and an equity incentive plan (EIP) for all full-time team members.
• Choose your setup: a MacBook or laptop of your choice, plus accessories.
• Enjoy 30 vacation days per year, plus a paid 20-day sabbatical every three years.
• Benefit from flexible working hours, free drinks and snacks at our offices, and regular team events.
• Work with exceptional people from world-class companies.
• Take ownership of ambitious projects and grow alongside hirify.global as we scale.