TL;DR

Customer Support Consultant (E-commerce): Providing exceptional customer support via chats and emails for Shopping Protection subscriptions with an accent on handling subscription inquiries and product-related questions. Focus on processing refunds and assisting with account access issues while ensuring clear and accurate information on billing and terms.

Location: Fully remote

Salary: Compensation in USD

Company

%hirify_global% is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies globally since 2010.

What you will do

Provide exceptional customer support via chats and emails.
Handle day-to-day customer needs related to Shopping Protection subscriptions.
Respond to subscription-related inquiries (plan questions, changes, cancellations).
Answer product-related questions and provide order status updates.
Process refunds of company fees.
Assist with login or account access issues.
Provide clear and accurate information on billing, terms, and subscription conditions.

Requirements

Excellent English communication skills (C1+ for both spoken and written).
Experience in e-commerce customer support is a must.
Customer-oriented and responsible attitude.
Excellent interpersonal skills.
Patience and resilience when handling complex cases or difficult customers.
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

Experience working with Shopify and Gorgias.

Culture & Benefits

Flexible schedule.
Opportunity to work fully remotely.
Inclusive international environment.
Compensation in USD.
Good bonuses for referring friends.
Paid intensive training and probation.
Work-life balance and greenhouse conditions for self-development.