Customer Support Consultant (E-commerce)

TL;DR

Customer Support Consultant (E-commerce): Providing exceptional customer support via chats and emails for Shopping Protection subscriptions with an accent on handling subscription inquiries and product-related questions. Focus on processing refunds and assisting with account access issues while ensuring clear and accurate information on billing and terms.

Location: Fully remote

Salary: Compensation in USD

Company

hirify.global is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies globally since 2010.

What you will do

• Provide exceptional customer support via chats and emails.
• Handle day-to-day customer needs related to Shopping Protection subscriptions.
• Respond to subscription-related inquiries (plan questions, changes, cancellations).
• Answer product-related questions and provide order status updates.
• Process refunds of company fees.
• Assist with login or account access issues.
• Provide clear and accurate information on billing, terms, and subscription conditions.

Requirements

• Excellent English communication skills (C1+ for both spoken and written).
• Experience in e-commerce customer support is a must.
• Customer-oriented and responsible attitude.
• Excellent interpersonal skills.
• Patience and resilience when handling complex cases or difficult customers.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• Experience working with Shopify and Gorgias.

Culture & Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance and greenhouse conditions for self-development.