Customer Relations Executive (Fintech)

TL;DR

Customer Relations Executive (Fintech): Providing daily operational and trading assistance to corporate clients with an accent on client servicing, problem-solving, and managing a client portfolio. Focus on identifying new commercial opportunities, ensuring high accuracy in currency trade booking, and resolving client issues effectively.

Location: Office-based in Madrid, Spain

Company

hirify.global is a global fintech firm empowering businesses with tailored financial solutions, with over 1,700 professionals across 40+ offices worldwide.

What you will do

• Serve as a point of contact for corporate clients, providing daily operational and trading assistance.
• Manage a portfolio of 300 clients trading on the EBO platform.
• Understand clients' business activities and FX needs to ensure hirify.global is their main platform for international trading and payments.
• Act as an ambassador for the product and service at a customer-facing level.
• Identify new opportunities to grow new and existing key accounts, working with sales/commercial teams as appropriate.
• Deal with live currency trade booking, banking information, and high value/volume payments with high accuracy.

Requirements

• Spanish Fluency and English at a professional level.
• Strong interest in client servicing and exceeding customer expectations.
• Ability to multitask and prioritize around daily deadlines in a busy client-facing environment.
• Confidence in liaising between internal departments and directly with clients.
• Commercial awareness to identify new opportunities and deal with numbers like exchange rates and profit margins.
• Self-starter with initiative and problem-solving drive.
• Experience with Microsoft suite, particularly Excel.
• Knowledge of FX and hirify.global's products.

Culture & Benefits

• Clear career development path and progression.
• Opportunity to service and develop your own book of clients.
• Support structure that will drive you to succeed.
• Generous benefits package tailored to your location, typically including health care and social benefits.
• Central office location with excellent transport links.
• Inclusive culture with active employee networks including Women’s Network, LGBTQIA+ Network, and Veterans Network.