TL;DR

Customer Relations Executive (Fintech): Providing daily operational and trading assistance to corporate clients with an accent on client servicing, problem-solving, and managing a client portfolio. Focus on identifying new commercial opportunities, ensuring high accuracy in currency trade booking, and resolving client issues effectively.

Location: Office-based in Madrid, Spain

Company

%hirify_global% is a global fintech firm empowering businesses with tailored financial solutions, with over 1,700 professionals across 40+ offices worldwide.

What you will do

Serve as a point of contact for corporate clients, providing daily operational and trading assistance.
Manage a portfolio of 300 clients trading on the EBO platform.
Understand clients' business activities and FX needs to ensure %hirify_global% is their main platform for international trading and payments.
Act as an ambassador for the product and service at a customer-facing level.
Identify new opportunities to grow new and existing key accounts, working with sales/commercial teams as appropriate.
Deal with live currency trade booking, banking information, and high value/volume payments with high accuracy.

Requirements

Spanish Fluency and English at a professional level.
Strong interest in client servicing and exceeding customer expectations.
Ability to multitask and prioritize around daily deadlines in a busy client-facing environment.
Confidence in liaising between internal departments and directly with clients.
Commercial awareness to identify new opportunities and deal with numbers like exchange rates and profit margins.
Self-starter with initiative and problem-solving drive.
Experience with Microsoft suite, particularly Excel.
Knowledge of FX and %hirify_global%'s products.

Culture & Benefits

Clear career development path and progression.
Opportunity to service and develop your own book of clients.
Support structure that will drive you to succeed.
Generous benefits package tailored to your location, typically including health care and social benefits.
Central office location with excellent transport links.
Inclusive culture with active employee networks including Women’s Network, LGBTQIA+ Network, and Veterans Network.