Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Activating restaurants on hirify.global Pay and driving product adoption for the UK market with an accent on consultative sales, payment issue resolution, and retention. Focus on managing a pipeline, handling inbound support cases, and identifying product improvement ideas based on user feedback.

Location: Hybrid role based in Barcelona, Spain (2 days home office per week + up to 4 total weeks additional flexibility during summer and December to work fully remotely).

Company

hirify.global is Europe's leading restaurant booking platform, part of the Tripadvisor Group, connecting diners with restaurants across 11 countries.

What you will do

• Activate restaurants on hirify.global Pay using a consultative sales approach for outreach, pitching, and follow-up.
• Drive adoption and usage of hirify.global Pay, prioritizing high-potential accounts.
• Handle inbound cases, including churn requests, payment issues, and operational questions, performing retention or reactivation actions.
• Manage Stripe account verifications and unblockings, coordinating with restaurants.
• Act as a hirify.global Pay ambassador for the UK market, supporting commercial teams.
• Identify and propose practical improvement ideas for product adoption based on restaurant feedback.

Requirements

• Experience in a B2B customer-facing role (Customer Success, Account Management, or Customer Support).
• Comfortable with phone-based communication, including outbound calls and follow-ups.
• Able to handle operational and technical topics, especially related to payments.
• Strong communication skills and ability to work cross-functionally.
• Native or fluent English is mandatory.
• Hands-on, structured, and execution-oriented mindset.

Nice to have

• Experience working with restaurants or hospitality businesses.
• Exposure to commercial or customer-facing roles in B2B environments.
• Comfortable handling customer objections and complex conversations.
• Proactive mindset with interest in improving product adoption.

Culture & Benefits

• Permanent contract and flexible working environment.
• Competitive fixed salary and bonus.
• Lunch vouchers for each working day.
• International teams and multicultural environment across 10 European offices.
• Highly inclusive working environment with lifestyle benefits for physical and leisure activities.
• Continuous learning and development programs.
• Free access to the Calm app.
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid).
• Health, Life & Disability Insurance fully covered by the company.