ServiceNow Programme Manager (ServiceNow)

TL;DR

ServiceNow Programme Manager (ServiceNow): Leading a complex, multi-region ServiceNow implementation that spans IT and shared services with an accent on defining roadmap, governance, and delivery approach. Focus on overseeing multiple workstreams, engaging senior stakeholders, and driving adoption of agile delivery and organisational change management best practices.

Location: Onsite in London, UK

What you will do

• Lead a complex, multi-region ServiceNow implementation across IT and shared services functions.
• Define and own the roadmap, governance, and delivery approach for a global ServiceNow programme.
• Oversee multiple workstreams including process design, platform configuration, integrations, data migration, testing, and deployment.
• Engage senior stakeholders across regions, acting as a trusted adviser on ServiceNow capabilities and transformation opportunities.
• Lead a diverse global team of internal staff, contractors, and partners.
• Foster collaboration, clarity, and accountability while driving adoption of best practices in agile delivery and organisational change management.

Requirements

• Proven experience in large-scale, global ServiceNow implementations.
• Strong ITIL/ITSM knowledge.
• Exceptional stakeholder management skills.
• Hands-on delivery capability and problem-solving expertise.
• Ability to navigate complex environments.
• Work onsite in London, UK.