Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Activating restaurants on hirify.global Pay and driving adoption and usage with an accent on consultative sales, pipeline management, and handling payment-related operational topics. Focus on managing Stripe account verifications, identifying product improvement ideas, and supporting commercial teams for the Portuguese market.

Location: Hybrid in Barcelona, Spain, with 2 days home office per week and up to 4 total weeks additional flexibility during summer and December for fully remote work. You must have native or fluent Portuguese language skills for this role, and English is required.

Company

hirify.global is Europe's leading restaurant booking platform, part of the Tripadvisor Group, connecting loyal diners with restaurants across 11 countries.

What you will do

• Activate restaurants on hirify.global Pay by managing a pipeline with a consultative sales approach.
• Drive adoption and usage, prioritizing high-potential accounts in coordination with commercial teams.
• Handle inbound cases including churn requests, payment issues, and operational questions.
• Manage Stripe account verifications and unblockings, coordinating with restaurants.
• Act as a hirify.global Pay ambassador for the Portuguese market, supporting commercial teams.
• Identify and propose practical improvement ideas based on day-to-day restaurant feedback.

Requirements

• Experience in a B2B customer-facing role (Customer Success, Account Management or Customer Support).
• Comfortable with phone-based communication, including outbound calls and follow-ups.
• Able to handle operational and technical topics, especially related to payments.
• Native or fluent Portuguese is mandatory.
• English is required.
• Hands-on, structured and execution-oriented mindset.

Nice to have

• Experience working with restaurants or hospitality businesses.
• Exposure to commercial or customer-facing roles in B2B environments.
• Comfortable handling customer objections and complex conversations.
• Proactive mindset with interest in improving product adoption.

Culture & Benefits

• Permanent contract and flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility).
• Competitive fixed salary and bonus.
• Lunch vouchers and health insurance fully covered by the company.
• Life & Disability Insurance at no cost to the employee.
• Access to the Calm app and dedicated parental leave and caregiver leave policies.
• International teams and a multicultural environment across 10 European offices.
• Continuous learning and development programs.