TL;DR

Customer Success Manager (Fintech): Activating restaurants on %hirify_global% Pay and driving adoption and usage with an accent on consultative sales, pipeline management, and handling payment-related operational topics. Focus on managing Stripe account verifications, identifying product improvement ideas, and supporting commercial teams for the Portuguese market.

Location: Hybrid in Barcelona, Spain, with 2 days home office per week and up to 4 total weeks additional flexibility during summer and December for fully remote work. You must have native or fluent Portuguese language skills for this role, and English is required.

Company

%hirify_global% is Europe's leading restaurant booking platform, part of the Tripadvisor Group, connecting loyal diners with restaurants across 11 countries.

What you will do

Activate restaurants on %hirify_global% Pay by managing a pipeline with a consultative sales approach.
Drive adoption and usage, prioritizing high-potential accounts in coordination with commercial teams.
Handle inbound cases including churn requests, payment issues, and operational questions.
Manage Stripe account verifications and unblockings, coordinating with restaurants.
Act as a %hirify_global% Pay ambassador for the Portuguese market, supporting commercial teams.
Identify and propose practical improvement ideas based on day-to-day restaurant feedback.

Requirements

Experience in a B2B customer-facing role (Customer Success, Account Management or Customer Support).
Comfortable with phone-based communication, including outbound calls and follow-ups.
Able to handle operational and technical topics, especially related to payments.
Native or fluent Portuguese is mandatory.
English is required.
Hands-on, structured and execution-oriented mindset.

Nice to have

Experience working with restaurants or hospitality businesses.
Exposure to commercial or customer-facing roles in B2B environments.
Comfortable handling customer objections and complex conversations.
Proactive mindset with interest in improving product adoption.

Culture & Benefits

Permanent contract and flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility).
Competitive fixed salary and bonus.
Lunch vouchers and health insurance fully covered by the company.
Life & Disability Insurance at no cost to the employee.
Access to the Calm app and dedicated parental leave and caregiver leave policies.
International teams and a multicultural environment across 10 European offices.
Continuous learning and development programs.