TL;DR

Service Delivery Manager (SAP Retail): Defining, monitoring, and ensuring compliance with SLAs and managing demand planning and forecasting using SAP Retail modules. Focus on leading cross-functional teams, maintaining strong client relationships, and driving operational excellence through continuous improvement initiatives.

Location: Mumbai Only

Company

%hirify_global% is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world.

What you will do

Define, monitor, and ensure compliance with service level agreements; conduct reviews and corrective actions.
Manage demand planning and forecasting using SAP Retail modules; align with procurement and production.
Lead cross-functional teams, manage performance, and drive team development through coaching and training.
Act as primary escalation point, maintain strong client relationships, and ensure transparent communication.
Track KPIs, budgets, and resources; perform root cause analysis and implement continuous improvement initiatives.

Requirements

Total Experience: 12-14 Years.
Strong knowledge of SAP Retail modules for demand planning and forecasting.
Proven experience in SLA management, KPI tracking, and operational governance.
Ability to lead, mentor, and manage cross-functional teams effectively.
Excellent stakeholder management and communication skills for handling escalations and building trust.
Strong skills in root cause analysis, process improvement, and driving operational efficiency.

Culture & Benefits

Join a global team of engineers, scientists, and architects helping innovative companies.
Be part of a diverse group of 340,000 team members in more than 50 countries.
Leverage over 55 years of heritage to unlock the value of technology for clients.
Work with market-leading capabilities in AI, generative AI, cloud, and data.