Mid Market Customer Success Onboarding Manager (SaaS)

TL;DR

Mid Market Customer Success Onboarding Manager (SaaS): Managing the onboarding experience for mid-market clients, ensuring they maximize hirify.global from the start, with an accent on system characterization, technical setup, and tailored training. Focus on guiding complex organizations through integrations, project milestones, and driving product adoption aligned with business goals.

Location: We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Salary: $80K-$95K

Company

hirify.global is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees.

What you will do

• Lead onboarding projects with mid-market clients, ensuring timely and successful implementation of hirify.global.
• Conduct discovery and system characterization sessions to understand client requirements and tailor configurations accordingly.
• Deliver advanced training sessions for admins and managers across multiple departments or locations.
• Support integration and technical setup needs in collaboration with internal teams.
• Manage onboarding timelines and project milestones to ensure smooth handoff to Customer Success.
• Act as a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals.

Requirements

• Fluent English (spoken and written) - MUST
• 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST
• Experience working with mid-market or enterprise clients
• Strong project management skills, with the ability to manage complex timelines and multiple stakeholders
• Exceptional communication, training, and presentation skills
• Highly organized, detail-oriented, and proactive in managing onboarding projects

Nice to have

• Experience with integrations and technical product setup - advantage

Culture & Benefits

• Fostering a collaborative and innovative work environment.
• Opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team.
• Medical coverage.
• Insurance plan.
• Paid time off for vacation, sick days.
• Vibrant company culture that values creativity and growth.