TL;DR

Mid Market Customer Success Onboarding Manager (SaaS): Managing the onboarding experience for mid-market clients, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value with an accent on scalability, efficiency, and client satisfaction. Focus on early identification and addressing of risks to ensure a successful go-live and long-term retention.

Location: Accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Salary: 80K-95K

Company

%hirify_global% is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees.

What you will do

Lead onboarding projects with mid-market clients, ensuring timely and successful implementation of %hirify_global%.
Conduct discovery and system characterization sessions to understand client requirements and tailor configurations accordingly.
Deliver advanced training sessions for admins and managers across multiple departments or locations.
Support integration and technical setup needs in collaboration with internal teams.
Manage onboarding timelines and project milestones to ensure smooth handoff to Customer Success.
Act as the customer advocate within %hirify_global%, influencing product development and cross-team collaboration.

Requirements

Fluent English (spoken and written)
2+ years of experience in SaaS onboarding, implementation, or project management roles.
Experience working with mid-market or enterprise clients.
Strong project management skills, with the ability to manage complex timelines and multiple stakeholders.
Highly organized, detail-oriented, and proactive in managing onboarding projects.
A team player who thrives in a fast-paced and dynamic environment.

Nice to have

Experience with integrations and technical product setup.

Culture & Benefits

Medical coverage.
Insurance plan.
Paid time off for vacation and sick days.
401K
Collaborative and innovative work environment.
Vibrant company culture that values creativity and growth.