Mid Market Customer Success Onboarding Manager (SaaS)

TL;DR

Mid Market Customer Success Onboarding Manager (SaaS): Managing the onboarding experience for mid-market clients, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value with an accent on scalability, efficiency, and client satisfaction. Focus on early identification and addressing of risks to ensure a successful go-live and long-term retention.

Location: Accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Salary: 80K-95K

Company

hirify.global is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees.

What you will do

• Lead onboarding projects with mid-market clients, ensuring timely and successful implementation of hirify.global.
• Conduct discovery and system characterization sessions to understand client requirements and tailor configurations accordingly.
• Deliver advanced training sessions for admins and managers across multiple departments or locations.
• Support integration and technical setup needs in collaboration with internal teams.
• Manage onboarding timelines and project milestones to ensure smooth handoff to Customer Success.
• Act as the customer advocate within hirify.global, influencing product development and cross-team collaboration.

Requirements

• Fluent English (spoken and written)
• 2+ years of experience in SaaS onboarding, implementation, or project management roles.
• Experience working with mid-market or enterprise clients.
• Strong project management skills, with the ability to manage complex timelines and multiple stakeholders.
• Highly organized, detail-oriented, and proactive in managing onboarding projects.
• A team player who thrives in a fast-paced and dynamic environment.

Nice to have

• Experience with integrations and technical product setup.

Culture & Benefits

• Medical coverage.
• Insurance plan.
• Paid time off for vacation and sick days.
• 401K
• Collaborative and innovative work environment.
• Vibrant company culture that values creativity and growth.