TL;DR

CX Strategy & Transformation Senior Consultant (AI): Designing omnichannel services and journeys, integrating physical and digital touchpoints and applying Generative AI to optimize campaign processes and customer engagement. Focus on strategic alignment and solution validation.

Location: Milano

Company

%hirify_global% is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world.

What you will do

Design omnichannel services and journeys, integrating physical and digital touchpoints.
Define and implement CRM and CVM (Customer Value Management) strategies.
Apply Generative AI to optimize campaign processes, content creation, and customer engagement.
Support the definition of digital transformation roadmaps for marketing.
Collaborate with cross-functional teams (IT, Sales, Operations) to ensure strategic alignment.
Conduct benchmarking and market analysis to identify trends and opportunities.

Requirements

Proven experience (6–7 years) in consulting or strategic roles in marketing/service design.
In-depth knowledge of CRM and CVM, including leading platforms (Salesforce, Adobe, etc.).
Ability to design business processes focused on marketing and customer experience.
Expertise in Generative AI applied to marketing (e.g., content personalization, automation).
Solid understanding of omnichannel strategies and engagement models.
Strong analytical, problem-solving, and communication skills.

Culture & Benefits

Be the change by supporting our clients through innovative strategy projects around digital, future-proof topics that challenge and transform the status quo.
Craft your own career path through continuous learning and personal growth.
Experience the benefits of hybrid working, offering flexibility and ensuring work-life balance.
5 weeks of vacation, employee referral bonus, company shares program and annual contribution to a fitness subscription.

Cx Strategy & Transformation Senior Consultant (AI)