Smb Customer Success Onboarding Manager (Saas)

TL;DR

Smb Customer Success Onboarding Manager (Saas): Leading customers through their first and most critical phase with our product - onboarding with an accent on successful adoption and implementation of hirify.global’s solution. Focus on driving measurable value and setting the foundation for long-term success.

Location: We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Salary: 70K-90K

Company

hirify.global is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees.

What you will do

• Manage the end-to-end onboarding process for SMB customers, from kick-off call to activation
• Deliver tailored training sessions to help clients configure and implement hirify.global based on their unique business needs
• Guide customers to quick wins that showcase the platform’s value and increase adoption
• Identify at-risk clients early and creating proactive strategies to mitigate churn
• Become the customer advocate within hirify.global, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard
• Continuously optimize the onboarding process to improve efficiency, scalability, and customer experience

Requirements

• Fluent English (spoken and written) - MUST
• 1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
• Experience working with SMB clients - strong advantageStrong presentation and training skills (remote and in-person)
• Tech-savvy with the ability to quickly learn and explain software solutions
• High level of organization and ability to manage multiple onboarding projects simultaneously
• A team player who thrives in a dynamic, fast-paced startup environment

Culture & Benefits

• Fostering a collaborative and innovative work environment.
• Opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team.
• Competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth.
• Medical coverage.
• Insurance plan.
• Paid time off for vacation, sick days.