TL;DR

Smb Customer Success Onboarding Manager (Saas): Leading customers through their first and most critical phase with our product - onboarding with an accent on successful adoption and implementation of %hirify_global%’s solution. Focus on driving measurable value and setting the foundation for long-term success.

Location: We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Salary: 70K-90K

Company

%hirify_global% is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees.

What you will do

Manage the end-to-end onboarding process for SMB customers, from kick-off call to activation
Deliver tailored training sessions to help clients configure and implement %hirify_global% based on their unique business needs
Guide customers to quick wins that showcase the platform’s value and increase adoption
Identify at-risk clients early and creating proactive strategies to mitigate churn
Become the customer advocate within %hirify_global%, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard
Continuously optimize the onboarding process to improve efficiency, scalability, and customer experience

Requirements

Fluent English (spoken and written) - MUST
1+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
Experience working with SMB clients - strong advantageStrong presentation and training skills (remote and in-person)
Tech-savvy with the ability to quickly learn and explain software solutions
High level of organization and ability to manage multiple onboarding projects simultaneously
A team player who thrives in a dynamic, fast-paced startup environment

Culture & Benefits

Fostering a collaborative and innovative work environment.
Opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team.
Competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth.
Medical coverage.
Insurance plan.
Paid time off for vacation, sick days.