SMB Customer Success Onboarding Manager

TL;DR

SMB Customer Success Onboarding Manager: Leads customers through their initial onboarding phase with the product, ensuring successful adoption, implementation, and measurable value. Focus on delivering tailored training, guiding quick wins, and optimizing the onboarding process for efficiency and customer experience.

Location: Remote within the US (Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, Georgia)

Salary: $70,000–$90,000

Company

hirify.global is a TLV-based startup that offers a business management platform to simplify workforce management for deskless employees.

What you will do

• Manage the end-to-end onboarding process for SMB customers.
• Deliver tailored training sessions for product configuration and implementation.
• Guide customers to quick wins that showcase platform value and increase adoption.
• Ensure customers establish strong usage habits that drive retention and satisfaction.
• Identify at-risk clients early and create proactive churn mitigation strategies.
• Collaborate with Product, Development, and Customer Success teams as a customer advocate.
• Continuously optimize the onboarding process to improve efficiency, scalability, and customer experience.

Requirements

• Fluent English (spoken and written)
• 1+ years of experience in SaaS onboarding, implementation, or customer-facing roles
• Experience working with SMB clients
• Strong presentation and training skills (remote and in-person)
• Tech-savvy with the ability to quickly learn and explain software solutions
• High level of organization and ability to manage multiple onboarding projects simultaneously

Culture & Benefits

• Collaborative and innovative work environment.
• Opportunity to make a meaningful impact.
• Competitive compensation and professional development opportunities.
• Vibrant company culture that values creativity and growth.
• Medical coverage and insurance plan.
• Paid time off for vacation and sick days.