Customer Support Representative

TL;DR

Customer Support Representative: Communicating with clients, ensuring app utilization, troubleshooting day-to-day problems, and enhancing customer satisfaction with an accent on delivering fast service and educating clients on best practices. Focus on prioritizing incoming tickets and providing live feedback to the Customer Success team.

Location: Ability to work hybrid in office in Melbourne and remotely from Mon-Fri. Applications accepted only from employees located in Melbourne with willingness and ability to work on site 3 days per week.

Company

hirify.global is a fast-growing startup developing a business management platform for mobile and low-tech employees worldwide.

What you will do

• Be the main point of contact for customers through various communication channels.
• Deliver fast service while maintaining a high performance level.
• Educate clients on hirify.global best practices according to their business needs.
• Provide live feedback to the Customer Success team regarding missing capabilities and feature requests.

Requirements

• At least 1 year of experience in a customer support role or client facing environment (provided support in writing).
• Superb written and verbal communication skills (English: C1+ required).
• Service-oriented personality with a can-do attitude and strong problem-solving skills.
• Tech-savvy with a startup mentality, comfortable in a dynamic and fast-paced environment.
• A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving.
• Positive attitude, empathy, high energy, independency, and time management skills.

Culture & Benefits

• Offers a remote working model with a hybrid in-office requirement in Melbourne.
• Comprehensive training and a structured onboarding process.
• Provides a Mac laptop and any necessary equipment.
• Committed to employee development and long-term investment.
• Impactful work on a product for deskless workforce managers.
• Fun work environment including weekly happy hours and holiday parties.