Technical Support Specialist (Ecommerce)

TL;DR

Technical Support Specialist (Ecommerce): Providing first-line technical support and collaborating with Customer Success Managers to audit implementations and ensure customer success in a live video shopping platform with an accent on troubleshooting and proactive issue resolution. Focus on diagnosing complex technical issues and recommending improvements to support feature adoption and scalability.

Location: Fully Remote

Company

hirify.global is reshaping commerce by providing a platform that helps brands bring their e-commerce to life with live and interactive video.

What you will do

• Communicate directly with customers and internal teams via email, calls, and Salesforce.
• Conduct initial troubleshooting and diagnostics for customers.
• Manage support tickets and ensure escalations are handled effectively.
• Conduct technical health audits of live implementations.
• Proactively flag and resolve tech debt or legacy configurations.
• Help set up dashboards and alerts to track technical health.

Requirements

• Based in Slovenia and confident in communicating in English, both written and spoken.
• Curious, quick to learn, and comfortable with web technologies.
• Problem-solver who enjoys working with both people and tech.
• Calm under pressure and able to prioritize effectively.
• Flexible and adaptable in a rapid-growth environment, including working flexible hours to support global customers (US time zones).
• Naturally collaborative and eager to work cross-functionally with a global team.

Nice to have

• Experience in SaaS or e-commerce.

Culture & Benefits

• Freedom, trust, and firepower to move fast and build things that matter.
• Dynamic environment for you to grow and thrive.
• Positive attitude and a passion for shaping the future of retail.
• Culture where you can be yourself, take ownership of your work, and contribute meaningfully.