TL;DR

Account Management Director (SaaS): Lead diverse account management teams, ensuring client satisfaction, retention, and growth by overseeing cross-functional efforts and aligning strategies with business objectives. Focus on driving operational excellence, negotiating business outcomes, and implementing innovative growth and retention strategies for a large account portfolio.

Location: This is a 100% remote position, and the individual could be based anywhere in Canada. The individual must be prepared to work standard business hours based on the Pacific Time Zone.

Company

Wishpond is a rapidly growing SaaS technology company, founded in 2009, providing digital marketing solutions for small businesses, and is publicly traded on the TSX Venture Exchange.

What you will do

Lead and mentor diverse Account Management, Customer Success, and Fulfillment teams.
Oversee client satisfaction, retention, and growth for over 600 account portfolios.
Manage client relationships, negotiate business outcomes, and address escalations.
Collaborate with Fulfillment, Product, Marketing, and Sales to improve customer journeys.
Develop and monitor KPIs, manage budgets, and optimize resources.
Champion the voice of the customer to influence product roadmap and operations.

Requirements

Minimum 3-5 years of leadership experience managing diverse, remote teams.
Proven expertise in account management, customer success, and online marketing (SMB and SaaS environments preferred).
Strong background in marketing strategy, campaign execution, and fulfillment (SEO, ads, copywriting, design).
Exceptional relationship management, negotiation, and client objective achievement skills.
Strong recruitment, training, leadership, and team development skills.
Fluent in English (spoken and written).
Must be based anywhere in Canada and prepared to work standard business hours based on the Pacific Time Zone.

Culture & Benefits

Fully remote position with flexible work arrangements.
Exciting and dynamic environment with a great leadership team.
Comprehensive training and regular performance reviews.
Competitive compensation and referral programs.
Global, multi-cultural workforce with growth opportunities.
Publicly traded SaaS technology company.