TL;DR

Senior Customer Success Manager: Cultivating and maintaining high-value partnerships with retail clients to ensure crime reduction outcomes and platform utilization with an accent on strategic engagement plans and commercial account support. Focus on leading project rollouts, strengthening customer relationships, and mentoring Customer Success Specialists to drive best-in-class outcomes.

Location: Must be fluent in French and/or French Canadian, implying a base in Canada or a region serving French-speaking Canadian partners.

Company

%hirify_global% is a product company empowering the retail industry to tackle organised retail crime through technology, operating globally across the US, Canada, Australia, New Zealand, and the UK.

What you will do

Own the customer success relationship and support commercial Account Management.
Cultivate high-value partnerships and develop proactive customer engagement plans.
Lead pilots and implementations with expert project management capability for complex retail partners.
Partner with customers on change and process management, utilizing data for insights.
Ensure full utilization of the platform features across your customer base.
Actively mentor and sponsor others across the Customer Success team, sharing best practices globally.

Requirements

Experienced and strategic individual contributor, impacting team and Customer Success function.
Fluent in French and/or French Canadian to build strong relationships and communicate effectively.
Ability to partner with key stakeholders to ensure value and crime reduction outcomes.
Strong capability in solving complex problems and strengthening customer partnerships.
Expert project management capability for leading pilots and implementations.
Proficiency in analyzing and utilizing customer data to drive outcomes.

Culture & Benefits

Work with a company committed to using technology for good, connecting people and intelligence to reduce crime.
Opportunity to make a difference with passion, determination, and innovation.
Embracing the potential of AI to supercharge impact, with a commitment to responsible incorporation.
Vibrant culture and commitment to whole-person development.
Active lifestyle encouraged, balancing professional drive and personal fulfillment.