TL;DR

Senior Engineering Manager (AI/CXTech): Leading three teams developing AI-powered self-service support solutions for customer experience with an accent on technical excellence, strategic alignment with business objectives, and fostering a high-performing culture. Focus on guiding AI solutions to increase deflection, improving customer support efficiency, and ensuring high availability and scalability of critical systems.

Location: Remote – Brazil only

Company

%hirify_global% is a product company revolutionizing workplace wellness, connecting employees to partners for fitness, mindfulness, therapy, nutrition, and sleep through a simple subscription platform.

What you will do

Guide teams in developing AI solutions to improve customer support efficiency and deflection.
Oversee, mentor, and guide multiple engineering teams and their leads on large-scale projects.
Partner with senior leadership to influence engineering and product roadmaps.
Foster engineering excellence and advance best practices.
Cultivate a high-performing culture through mentorship and career progression.
Ensure high availability and scalability of critical systems.

Requirements

Experienced in managing managers (leads) across multiple teams.
Prior experience dealing with event-driven architectures and message brokers (RabbitMQ, Kafka, ActiveMQ).
Experienced in designing and developing complex modern web applications.
Excellent communication skills, bridging technical and non-technical stakeholders.
Deep understanding of computer science fundamentals and system troubleshooting.
Ability to articulate ideas clearly in English.

Culture & Benefits

Flexible First company offering hybrid and remote options with home office reimbursement.
Flexible schedule to align with time zones, team needs, and personal routines.
%hirify_global% Gold+ membership for fitness, mindfulness, therapy, nutrition, and sleep.
Wellz emotional wellbeing program with personalized journeys and therapy sessions.
Comprehensive health, dental, and life insurance.
Paid time off, including vacations, additional days, and a birthday holiday.
100% paid parental leave for all new parents.
Opportunities for career growth through world-class platforms and continuous learning.