TL;DR

Senior Service Engineer: Designing, documenting, and optimizing internal processes for large customer success organizations with an accent on process success metrics, efficiency, and impact. Focus on translating complex business processes into actionable guidance and identifying automation opportunities.

Location: Remote (USA) or Onsite in Bellevue, WA

Salary: $125,000–$135,000 USD annually

Company

%hirify_global% is a technology solutions firm headquartered in Bellevue, Washington, focused on leveraging technology to create value and transform companies.

What you will do

Design, refine, and implement business or technical processes using methodologies like Lean, Six Sigma, or ITIL.
Develop clear and comprehensive documentation for internal and external end users, particularly junior IT audiences.
Measure and report on process success metrics to evaluate performance, efficiency, and impact.
Collaborate with program managers and stakeholders to align documentation and process design with strategic goals.
Identify opportunities for process improvement and automation to enhance operational effectiveness.
Maintain high standards of accuracy and quality in all deliverables.

Requirements

10+ years of experience in process design and improvement using methodologies such as Lean, Six Sigma, or BPMN.
10+ years of experience creating and maintaining end-user documentation for IT or technical operations teams.
10+ years of experience in success measurement, performance tracking, and reporting on process or program effectiveness.
Strong written communication skills with attention to structure, tone, and consistency.
Proven ability to work independently with minimal oversight while maintaining high output quality.
Strong analytical and organizational skills with experience managing multiple projects simultaneously.

Nice to have

Background in large-scale customer success, technical support, or enterprise operations environments.
Familiarity with cloud services or enterprise technology ecosystems.
Experience developing success measurement frameworks or dashboards (e.g., Power BI, Tableau, or Excel).
Professional certification in process improvement or service management (e.g., Lean Six Sigma, ITIL Foundation, PMP).
Prior experience in documentation design for global or distributed teams.

Culture & Benefits

Comprehensive benefits package including medical, dental, and vision coverage.
Flexible Spending Account and 401k program.
Competitive PTO offerings and Parental Leave.
Opportunities for professional growth and development.
Work with diverse skillsets and backgrounds, solving unique business problems.