Customer Marketing Manager

TL;DR

Customer Marketing Manager: Maximize customer lifetime value through engagement, product adoption, and advocacy programs with an accent on high-impact customer stories, global reference management, and community building. Focus on designing lifecycle engagement programs, translating VoC insights into GTM strategy, and collaborating cross-functionally to drive measurable business outcomes.

Location: Must be based in Portugal

Company

hirify.global is the market leader in safeguarding global commerce with an advanced cloud-based risk management platform, powered by machine learning and artificial intelligence.

What you will do

• Strategically lead the end-to-end creation, management, and promotion of high-impact customer proof points.
• Design and execute targeted customer engagement and communication programs to drive successful onboarding and accelerate feature adoption.
• Own and scale the global customer reference program, ensuring a robust pool of advocates.
• Establish and nurture high-value customer communities through structured programs.
• Spearhead Voice of Customer (VoC) initiatives, translating feedback into actionable, strategic recommendations.
• Serve as a key partner to Customer Success, Product Marketing, Growth, and Sales teams.

Requirements

• 4–7+ years of progressive experience in Customer Marketing, Product Marketing (PMM), or Customer Success (CS) in a B2B SaaS environment.
• Exceptional written and verbal communication skills with a portfolio showcasing strong storytelling.
• Deep experience designing, launching, and managing complex customer programs with measurable results.
• Outstanding ability to manage multiple concurrent projects and work cross-functionally with senior stakeholders.

Culture & Benefits

• Immersive brand training and one-on-one time with your manager.
• Opportunity to shadow colleagues virtually or onsite at an office.
• Access to comprehensive information about hirify.global and the team.
• Immediate involvement in projects and collaboration with the team.