TL;DR

Database Support Engineer (PostgreSQL): Provide technical support to customers experiencing database and platform issues, troubleshooting and optimizing PostgreSQL and TimescaleDB performance across a full technology stack. Focus on analyzing complex query execution plans, integrating and troubleshooting platform features, and understanding customer needs to deliver effective solutions.

Location: Remote. This role requires working an evening weekend shift (Friday-Monday, 2:30 pm - 12:30 am Brazil Standard Time).

Company

%hirify_global%, formerly Timescale, empowers developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads, trusted globally by thousands of organizations and backed by $180 million from top-tier investors.

What you will do

Provide technical support to customers experiencing database and platform issues, translating complex concepts into actionable guidance.
Troubleshoot and optimize PostgreSQL and TimescaleDB performance issues, including query optimization, indexing, and execution plans.
Implement database solutions, utilizing TimescaleDB features like hypertables, compression strategies, and continuous aggregates.
Investigate and resolve issues across the full stack, from application layer to database internals, including cloud infrastructure (AWS/Azure) and Kubernetes.
Collaborate with internal Solutions, Customer Delivery, and Engineering teams for complex issue resolution and knowledge sharing.
Contribute to platform improvements based on real-world customer needs and leverage AI to accelerate work.

Requirements

Strong PostgreSQL knowledge, including query optimization, indexing strategies, execution plans, and database internals.
Proficiency in CLI and SQL expertise, including complex queries, window functions, and CTEs.
Experience with performance analysis, reading logs, metrics, and identifying bottlenecks.
Familiarity or experience with TimescaleDB or other relational databases.
Background in customer-facing technical roles.
Strong communication skills and the ability to learn quickly across diverse technical domains.

Nice to have

Experience with AWS/Azure services and cloud architecture.
Understanding of Kubernetes, container orchestration, pods, and resource management.
Browser DevTools debugging for diagnosing frontend and API issues.

Culture & Benefits

Flexible PTO and comprehensive family leave.
Fridays off in August.
Fully remote opportunities globally (benefits may vary based on country).
Stock options for long-term growth.
Monthly WiFi stipend and professional development resources.
Premium insurance options for US-based employees.
Embraces diversity, curiosity, and collaboration.

Hiring process

Every applicant receives a response.
Applications are reviewed fairly and objectively, with shortlisting based on relevant skills and experience.
A rigorous interview process designed for meeting various team members.