Database Support Engineer (PostgreSQL)

TL;DR

Database Support Engineer (PostgreSQL): Provide technical support to customers and troubleshoot database and platform issues, with an accent on optimizing PostgreSQL and TimescaleDB performance and resolving complex query bottlenecks. Focus on investigating full-stack issues across cloud infrastructure and modern platform engineering, collaborating with engineering teams, and leveraging AI to accelerate work.

Location: Remote in EMEA, with priority for engineers based in Europe.

Company

hirify.global, formerly Timescale, is a globally distributed, remote-first company empowering developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads.

What you will do

• Provide technical support to customers, translate complex concepts into clear guidance, and manage cases from beginning to end.
• Troubleshoot and optimize PostgreSQL and TimescaleDB performance issues, including query analysis and implementing features like hypertables and continuous aggregates.
• Investigate issues across the full stack, from application layer to database internals, and integrate/troubleshoot platform features.
• Support internal teams, partner with Engineering to identify root causes, and enable faster resolution through knowledge sharing.
• Use AI to accelerate work, contribute to platform improvements, and stay current with PostgreSQL, TimescaleDB, and cloud technology advancements.
• Document knowledge to support team sharing and growth.

Requirements

• Strong PostgreSQL knowledge, including query optimization, indexing strategies, and execution plans.
• Proficiency in CLI and SQL expertise (complex queries, window functions, CTEs, PL/pgSQL).
• Experience with performance analysis, reading logs, metrics, and identifying bottlenecks.
• Background in customer-facing technical roles.
• Curiosity or experience with AI in databases.
• Ability to learn quickly across diverse technical domains.
• Strong communication skills to explain technical concepts clearly.

Nice to have

• Experience with AWS/Azure services and cloud architecture.
• Understanding of Kubernetes (container orchestration, pods, services, resource management).
• Browser DevTools debugging for frontend and API issues.

Culture & Benefits

• Flexible PTO and comprehensive family leave.
• Fridays off in August.
• Fully remote opportunities globally.
• Stock options for long-term growth.
• Monthly WiFi stipend.
• Professional development and educational resources.
• Premium insurance options for US-based employees.