Smb Success Account Manager (Saas)

TL;DR

Smb Success Account Manager (Saas): Ensuring successful onboarding and long-term success for new Small and Medium Business (SMB) customers with an accent on driving rapid customer adoption and ensuring customers achieve "first value" quickly. Focus on managing reactive commercial requests and serving as the escalation point for both churn and MRR growth.

Location: Hybrid in London, UK

Company

hirify.global is revolutionizing workplace wellness with a platform that connects employees worldwide to fitness, mindfulness, therapy, nutrition, and sleep resources.

What you will do

• Define and deliver a best-in-class onboarding experience for new hirify.global customers.
• Ensure customers reach a minimum enrollment level within the first month of their subscription.
• Manage reactive commercial requests, serving as the escalation point for both churn and MRR growth.
• Understand the metrics and data behind your performance to identify opportunities and weaknesses.
• Consistently meet KPI’s, primarily the 'first value' enrollment metric.
• Inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

Requirements

• 3+ years of experience in a high-volume, focused customer success role.
• Experience working in wellness or benefit sectors is ideal. Experience selling a SaaS solution and/or selling to HR stakeholders strongly preferred.
• Proven ability to manage a high volume of clients within the SMB market and effectively drive deals forward.
• Outgoing, charismatic and enthusiastic conversationalist with strong active listening and expert communication skills.
• Ambitious, tenacious and energetic self-starter with a positive attitude and team spirit.
• Extremely coachable and adaptable to change.

Culture & Benefits

• Free hirify.global Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources.
• Health and dental insurance.
• Flexible work options including hybrid.
• Minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays.
• 100% paid parental leave to all new parents.
• Access world-class learning platforms and personalized development roadmap.