TL;DR

Senior Program Manager (Change Management): Driving operational excellence and continuous improvement across enterprise-level customer support delivery operations with an accent on process efficiency, performance measurement, and change adoption. Focus on streamlining workflows, enhancing cross-functional alignment, and delivering measurable business outcomes through Lean Six Sigma methodologies.

Location: Remote, preferably in the Greater Seattle, WA Area

Salary: $140,000 - $150,000 USD/annually.

Company

%hirify_global% is a technology solutions firm headquartered in Bellevue, Washington, that helps organizations unlock value from existing assets by leveraging cutting-edge technology.

What you will do

Lead 2–3 concurrent large-scale process improvement programs, ensuring timely delivery and measurable impact.
Conduct data analysis, process mapping, and root cause analysis to identify inefficiencies and develop solutions.
Apply Lean Six Sigma and continuous improvement methodologies to optimize customer support and delivery operations.
Develop and maintain Power BI dashboards and Azure DevOps reports for performance tracking.
Design and implement standard operating procedures (SOPs), process documentation, and training materials.
Lead change management initiatives, ensuring teams are engaged and supported throughout transitions.

Requirements

10+ years of experience in project and/or program management, preferably within large-scale, complex operational environments.
10+ years of hands-on change management experience, ideally leveraging PROSCI or equivalent methodologies.
5+ years building and managing Azure DevOps dashboards and Power BI reports for performance and operational tracking.
Proven record of driving continuous improvement initiatives with measurable business impact.
Solid knowledge of business process design, service delivery operations, and performance optimization frameworks.
Green Belt or Black Belt certification in Lean Six Sigma required (or equivalent real-world application experience).

Nice to have

PMP or PMI certification.
Experience leading process improvement initiatives within a customer support or service-oriented organization.
Familiarity with service-level agreements (SLAs), workforce management, and operational delivery metrics.
Experience training or mentoring teams in Lean Six Sigma, change management, or process improvement methodologies.
Strong working knowledge of Microsoft Project, Visio, PowerPoint, and other business productivity tools.

Culture & Benefits

Comprehensive medical, dental, and vision coverage.
Flexible Spending Account and 401k program.
Competitive PTO offerings and Parental Leave.
Opportunities for professional growth and development.
Work with diverse skillsets and backgrounds across multiple clients and teams.