Senior Program Manager (Change Management)

TL;DR

Senior Program Manager (Change Management): Driving operational excellence and continuous improvement across enterprise-level customer support delivery operations with an accent on process efficiency, performance measurement, and change adoption. Focus on streamlining workflows, enhancing cross-functional alignment, and delivering measurable business outcomes through Lean Six Sigma methodologies.

Location: Remote, preferably in the Greater Seattle, WA Area

Salary: $140,000 - $150,000 USD/annually.

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, that helps organizations unlock value from existing assets by leveraging cutting-edge technology.

What you will do

• Lead 2–3 concurrent large-scale process improvement programs, ensuring timely delivery and measurable impact.
• Conduct data analysis, process mapping, and root cause analysis to identify inefficiencies and develop solutions.
• Apply Lean Six Sigma and continuous improvement methodologies to optimize customer support and delivery operations.
• Develop and maintain Power BI dashboards and Azure DevOps reports for performance tracking.
• Design and implement standard operating procedures (SOPs), process documentation, and training materials.
• Lead change management initiatives, ensuring teams are engaged and supported throughout transitions.

Requirements

• 10+ years of experience in project and/or program management, preferably within large-scale, complex operational environments.
• 10+ years of hands-on change management experience, ideally leveraging PROSCI or equivalent methodologies.
• 5+ years building and managing Azure DevOps dashboards and Power BI reports for performance and operational tracking.
• Proven record of driving continuous improvement initiatives with measurable business impact.
• Solid knowledge of business process design, service delivery operations, and performance optimization frameworks.
• Green Belt or Black Belt certification in Lean Six Sigma required (or equivalent real-world application experience).

Nice to have

• PMP or PMI certification.
• Experience leading process improvement initiatives within a customer support or service-oriented organization.
• Familiarity with service-level agreements (SLAs), workforce management, and operational delivery metrics.
• Experience training or mentoring teams in Lean Six Sigma, change management, or process improvement methodologies.
• Strong working knowledge of Microsoft Project, Visio, PowerPoint, and other business productivity tools.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible Spending Account and 401k program.
• Competitive PTO offerings and Parental Leave.
• Opportunities for professional growth and development.
• Work with diverse skillsets and backgrounds across multiple clients and teams.