TL;DR

Customer Support Agent: Providing 1st level support for IdenTrust customers and related products with an accent on effectively communicating with the customer and using the appropriate tools for troubleshooting. Focus on creating detailed entries of call records into the ticketing system and staying current on security policies and practices.

Location: Salt Lake City, Utah

Company

%hirify_global%, the global leader in access solutions, powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

What you will do

Respond to informational/technical related requests via telephone and email.
Create detailed entries of call records into the ticketing system.
Troubleshoot in Windows operating system.
Build a positive rapport with customers and take ownership of issues raised.
Stay current on security policies and practices.

Requirements

High School Diploma/GED; some college course work completed in Computer Sciences.
0-1 years’ experience in customer support or related field.
0-1 years’ experience providing technical assistance via phone.
Excellent communication skills and proven record of providing excellent customer service.
Troubleshooting and resolution skills, researching problems before escalating.
Ability to work flexible hours based on business need.

Culture & Benefits

Competitive salary and rewards package.
Competitive benefits and annual leave offering, allowing for work-life balance.
A vibrant, welcoming & inclusive culture.
Extensive career development opportunities and resources to maximize your potential.
Be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.