TL;DR

Head of Clients Operations (North America): Leading operations in the North America region, ensuring high performance in support and operational quality. Focus on proactively identifying and resolving complex operational issues, building trust with executives, clients, and cross-functional teams.

Location: Hybrid in São Paulo, Brazil. Responsible for managing operations in the US and Canada.

Company

%hirify_global% is revolutionizing workplace wellness by connecting employees worldwide to partners for fitness, mindfulness, therapy, nutrition, and sleep.

What you will do

Lead North America operations, ensuring high performance in support and operational quality.
Proactively identify, prevent, and resolve complex operational issues, anticipating risks for strategic clients.
Act as the main stakeholder between internal teams (Customer Success, Product) and clients, ensuring alignment of priorities.
Promote clients insights across the organization, contributing to continuous product and process improvement.
Build and maintain trust-based relationships with strategic clients and internal stakeholders.
Lead the support team, developing talent and ensuring a seamless and efficient clients journey.

Requirements

Fluent English (mandatory) – responsible for managing operations in the US and Canada.
Previous experience in operations, customer support, or customer quality, preferably in B2B or technology environments.
Strong analytical skills to identify patterns, root causes, and propose structured solutions.
Proven ability in stakeholder management, building trust with executives, clients, and cross-functional teams.
Leadership experience with team management and operational performance oversight.
Ability to thrive in a fast-paced environment with multiple priorities, focusing on high-impact results.

Nice to have

International experience or working in global operations is a strong plus.

Culture & Benefits

Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources.
A complete emotional wellbeing program with personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
Flexible work options to give you the freedom to work in a way that suits you.
Employees receive vacations after 6 months and additional days off per year + an extra holiday for your birthday!
100% paid parental leave to all new parents.
Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities.

Head Of Clients Operations (North America)