TL;DR

Customer Success Engineer (SaaS): Proactively resolving technical and product setup issues for at-risk customers to prevent churn with an accent on technical investigation, structured problem-solving, and driving product adoption. Focus on acting as a bridge between Sales and Success, owning high-leverage customer scenarios, and utilizing AI tools for efficiency.

Location: Raleigh, NC

Salary: $85,700 - $107,100

Company

%hirify_global% is a fast-growing startup, founded by former product managers, with a mission to improve society's experience with software.

What you will do

Provide prompt, professional, and actionable responses to incoming customer questions.
Complete short-term engagements (typically 4-6 weeks) to de-risk accounts by solving technical needs or supporting specific use cases.
Run targeted, proactive outreach campaigns focused on driving product adoption.
Provide best-practice guidance to help customers achieve their technical goals and deliver outcome-oriented recommendations.
Collaborate closely with teams such as Support, Customer Success, and Sales for a cohesive customer experience.
Serve as a Technical Account Manager for customers during trials and use AI tools to increase efficiency.

Requirements

3+ years experience in a customer-facing technical role (e.g., technical account management, support).
3+ years experience with foundational web technologies such as HTML, CSS, and JavaScript; familiar with mobile SDKs.
Strong understanding of software development and API integrations.
Strong communicator, capable of translating technical concepts into clear, accessible language for non-technical audiences.
Analytical, detail-oriented, and curious problem-solver eager to learn new technologies and tools.
Able to work independently to quickly address and solve complex technical problems.

Nice to have

%hirify_global% Essentials or Admin certified.
Familiarity with AI assistants, prompt engineering, or experience using generative AI tools in workflows.
Experience in roles such as Technical Support, Technical Account Management, Technical Consulting, Product Management, or Solution Architecture.
Hands-on experience using %hirify_global% in a current or past role.

Culture & Benefits

Committed to providing a high-quality experience for every customer, regardless of contract size.
Opportunity to gain experience in a diverse and exciting set of technologies and clients with real impact.
Passionate, dynamic, and fun company culture.
Equal opportunity employer committed to having diverse teams.
Committed to providing access and reasonable accommodation to applicants with mental and/or physical disabilities.