Customer Success Engineer (SaaS)

TL;DR

Customer Success Engineer (SaaS): Proactively resolving technical and product setup issues for at-risk customers to prevent churn with an accent on technical investigation, structured problem-solving, and driving product adoption. Focus on acting as a bridge between Sales and Success, owning high-leverage customer scenarios, and utilizing AI tools for efficiency.

Location: Raleigh, NC

Salary: $85,700 - $107,100

Company

hirify.global is a fast-growing startup, founded by former product managers, with a mission to improve society's experience with software.

What you will do

• Provide prompt, professional, and actionable responses to incoming customer questions.
• Complete short-term engagements (typically 4-6 weeks) to de-risk accounts by solving technical needs or supporting specific use cases.
• Run targeted, proactive outreach campaigns focused on driving product adoption.
• Provide best-practice guidance to help customers achieve their technical goals and deliver outcome-oriented recommendations.
• Collaborate closely with teams such as Support, Customer Success, and Sales for a cohesive customer experience.
• Serve as a Technical Account Manager for customers during trials and use AI tools to increase efficiency.

Requirements

• 3+ years experience in a customer-facing technical role (e.g., technical account management, support).
• 3+ years experience with foundational web technologies such as HTML, CSS, and JavaScript; familiar with mobile SDKs.
• Strong understanding of software development and API integrations.
• Strong communicator, capable of translating technical concepts into clear, accessible language for non-technical audiences.
• Analytical, detail-oriented, and curious problem-solver eager to learn new technologies and tools.
• Able to work independently to quickly address and solve complex technical problems.

Nice to have

• hirify.global Essentials or Admin certified.
• Familiarity with AI assistants, prompt engineering, or experience using generative AI tools in workflows.
• Experience in roles such as Technical Support, Technical Account Management, Technical Consulting, Product Management, or Solution Architecture.
• Hands-on experience using hirify.global in a current or past role.

Culture & Benefits

• Committed to providing a high-quality experience for every customer, regardless of contract size.
• Opportunity to gain experience in a diverse and exciting set of technologies and clients with real impact.
• Passionate, dynamic, and fun company culture.
• Equal opportunity employer committed to having diverse teams.
• Committed to providing access and reasonable accommodation to applicants with mental and/or physical disabilities.