TL;DR

Computer User Support Specialist (U.S. Coast Guard): Providing technical support for hardware, software, and network issues within a U.S. Coast Guard environment with an accent on efficient problem resolution and customer satisfaction. Focus on diagnosing root causes, maintaining system documentation, and communicating effectively with non-technical users.

Location: This is a hybrid role, based in St. Louis, MO. Candidates must be clearable up to an active Secret clearance, implying US work authorization.

Salary: $46,770 - $60,000 Annually

Company

%hirify_global% is a team of transformers passionate about transforming government IT by delivering innovative IT services and solutions.

What you will do

Provide technical support and troubleshoot hardware, software, and network issues.
Diagnose and resolve technical problems efficiently using problem-solving skills and diagnostics.
Serve as the primary point of contact for users, documenting all calls and issues in a trouble ticketing system.
Escalate significant or recurring issues to Tier 2 or higher-level support teams.
Install and configure software, and create/update internal procedures and FAQs.
Guide users through system usage and provide follow-up communication to ensure resolution.

Requirements

2+ years of experience in IT support or help desk environment.
Current DoD 8570 IAT Level I certification (e.g., A+, Network+, SSCP).
Knowledge of Microsoft applications (Outlook, Teams, OneDrive, SharePoint) and Microsoft Office Suite.
Familiarity with Azure Active Directory, ADUC, EDMS, VPN, and Remote Desktop connections.
Experience with file sharing permissions, running scripts, and managing user accounts and distribution groups.
Strong verbal and written communication skills to explain technical issues clearly to non-technical users.
Ability to prioritize tasks, manage multiple tickets, and meet SLAs.
Must be clearable up to an active Secret clearance.

Nice to have

U.S. Coast Guard or federal agency experience.
Familiarity with ITIL processes and ServiceNow (SNOW) or similar ticketing systems.
Knowledge of data lifecycle management and best practices for enterprise collaboration tools.

Culture & Benefits

Meaningful work and a collaborative team environment.
Employee Assistance Program (EAP) and corporate discounts.
Access to a learning & development platform, including certification preparation content.
Training, education, and certification assistance for full-time employees.
Referral Bonus Program, internal mobility program, and pet insurance.
Flexible work environment with a culture that invests in its people.

Hiring process

Virtual video interview conducted via video with camera on and valid photo ID presentation.
Enhanced Biometrics ID verification screening.
Background check, including criminal history, education verification, and employment history.