TL;DR

Customer Relations Executive (Fintech): Providing daily operational and trading assistance to corporate clients with an accent on client-facing support, problem-solving, and commercial awareness. Focus on managing a portfolio of clients, understanding their business activities, and ensuring %hirify_global% is their main platform for international trading and payments.

Location: Must be based in Vilnius, Lithuania (onsite)

Company

%hirify_global% is a global fintech firm empowering businesses to expand internationally through tailored financial solutions, with over 1,700 professionals across 40+ offices worldwide.

What you will do

Act as a point of contact for corporate clients, providing daily operational and trading assistance.
Manage a portfolio of 300 clients trading online via the EBO platform.
Understand clients' business activities and FX needs.
Ensure clients use %hirify_global% as their primary platform for international trading and payments.
Resolve client issues as they arise.

Requirements

Strong interest in client servicing with problem-solving abilities.
Excellent written and verbal communication skills.
Ability to multitask and prioritize in a high-pressure, client-facing environment.
Confidence in liaising with internal departments and dealing directly with clients.
Commercial awareness to identify new opportunities and promote company offerings.
Accuracy in dealing with live currency trade booking and high-value payments.
Lithuanian Fluency and English at a professional level.

Nice to have

Previous experience in a busy client-facing environment.
Interest in currency markets.
Experience with Microsoft suite (especially Excel).
Sales skills/experience.
Knowledge of FX and %hirify_global%'s products.

Culture & Benefits

Career with a hyper-growth FinTech firm, recognized as a top European Fintech employer.
Clear path for progression and personal objectives.
Tools and support to develop client relationship skills.
Opportunity to service and develop your own book of clients.
Inclusive culture with active employee networks (Women’s, LGBTQIA+, Veterans Network).