Manager, Customer Success (SaaS)

TL;DR

Manager, Customer Success (SaaS): Leading a team of Customer Success Managers and ensuring customer health, adoption, renewal, and growth across the AMER region with an accent on building strong relationships with executive-level stakeholders. Focus on driving customer outcomes through effective leadership and guidance, structuring complex renewal and upsell opportunities, and providing mentorship to team members.

Location: Remote within the US, requiring up to 50% travel within the territory.

Salary: $230,000 - $250,000

Company

hirify.global converges enterprise networking and security into one centralized and global cloud service, led by networking and security pioneer Shlomo Kramer.

What you will do

• Lead and manage a regional team of Customer Success Managers (CSMs), including setting targets and providing guidance.
• Ensure the health, adoption, renewal, and growth of the assigned regional book of business.
• Build and maintain strong relationships with key stakeholders at executive and senior levels.
• Influence internal cross-functional stakeholders to drive customer outcomes.
• Structure and price complex renewal and upsell opportunities.
• Monitor and track team and individual performance against goals, conducting regular performance reviews.

Requirements

• Experience in Customer Success, managing people at a high-growth SaaS software or technology vendor in networking and/or security.
• Experience in running a renewal and upsell business, ideally with quota ownership.
• Strong business acumen with the ability to independently identify and manage complex opportunities.
• Excellent customer communication and presentation skills, with ability to articulate to different audiences.
• Ability to effectively ask probing questions and identify inconsistencies, complemented by strong analytical thinking and intuition.
• Proven ability to coach and mentor team members.

Nice to have

• Competency in Cato products and their adjacent technology domains, including understanding of Cato's competitive landscape.
• Background in networking, security, AI/ML platforms or cloud technologies.
• Experience with enterprise SaaS deployment and adoption methodologies.
• Previous experience in the AMER enterprise market.

Culture & Benefits

• Competitive salary and comprehensive benefits plan.
• Health/vision/dental insurance, 401(k), and stock options.
• Health Savings/Flexible Spending Accounts.
• Flexible time-off, paid parental leave, and disability benefits.