Manager, Customer Success (Cloud Networking and Security)

TL;DR

Manager, Customer Success (Cloud Networking and Security): Leading and managing a regional team of Customer Success Managers (CSMs) to ensure customer health, adoption, renewal, and growth of assigned accounts, with an accent on delivering exceptional value and fostering strong executive relationships. Focus on orchestrating the post-sales motion, structuring complex renewal and upsell opportunities, and monitoring team and individual performance against goals.

Location: This is a remote position that can be based anywhere within the US, requiring up to 50% travel within the territory.

Salary: $230,000–$250,000

Company

hirify.global is the first company to converge enterprise networking and security into one centralized and global cloud-delivered service, pioneering the SASE market.

What you will do

• Lead and manage a regional team of Customer Success Managers (CSMs), setting targets and providing guidance.
• Ensure the health, adoption, renewal, and growth of the assigned regional book of business.
• Provide oversight and guidance to direct reports on all personnel matters.
• Lead Cato's defined post-sales motion in the region.
• Build and maintain strong relationships with key stakeholders at executive and senior levels.
• Structure and price complex renewal and upsell opportunities.

Requirements

• Experience in Customer Success function, managing people at a high-growth SaaS software or technology vendor, ideally in networking and/or security.
• Experience in running a renewal and upsell business, ideally with quota ownership.
• Strong business acumen with the ability to independently identify and manage complex opportunities.
• Excellent customer communication and presentation skills.
• Demonstrated ability to structure and price complex renewal and upsell opportunities.
• Experience in building strong relationships with executive-level stakeholders.

Culture & Benefits

• Competitive salary and comprehensive benefits plan.
• Health, vision, and dental insurance.
• 401(k), stock options, Health Savings/Flexible Spending Accounts.
• Flexible time-off and paid parental leave.
• Disability benefits.