TL;DR

Strategic Account Director (AI, SaaS): Driving growth and retention for high-value enterprise accounts in the legal tech sector with an accent on strategic account planning, upsell/cross-sell opportunities, and contract renewals. Focus on building deep customer partnerships through on-site engagement and advocating for customer needs to improve product offerings.

Location: DC/Maryland based with weekly local travel for on-site client engagement and meetings within a two-hour drive.

Salary: Up to $250,000 OTE

Company

%hirify_global% is an AI-first company focused on closing the justice gap by empowering personal injury lawyers and victims with technology to secure faster settlements and higher payouts.

What you will do

Drive growth and retention through upsell, cross-sell, and contract renewals.
Partner with product and executive teams for strategic account planning aligned with customer objectives.
Lead a portfolio of 5-10 key accounts, ensuring high-touch support and strategic guidance.
Engage with clients on-site at least once a week to build trust and ensure alignment.
Advocate for customer needs internally, providing insights to improve offerings.

Requirements

5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups.
Proven track record managing large, complex accounts with $1M+ in ARR or equivalent scope.
Skilled consultative approach, working with executive stakeholders, operations leaders, and contributors.
Comfortable navigating ambiguity and taking ownership autonomously.
Excellent cross-functional communication and internal influence.
Comfortable with weekly local travel and regular in-person meetings within a two-hour drive.

Culture & Benefits

Choice of medical, dental, and vision insurance plans for you and your family.
Flexible paid time off, sick leave, and paid parental leave.
401(k) for US-based employees and RRSP for Canada-based employees.
A home office stipend and a local in-person meet-up program.
Hubs in San Francisco and Toronto.
Commitment to diversity and inclusion.