Strategic Account Director (AI, SaaS)

TL;DR

Strategic Account Director (AI, SaaS): Driving growth and retention for high-value enterprise accounts in the legal tech sector with an accent on strategic account planning, upsell/cross-sell opportunities, and contract renewals. Focus on building deep customer partnerships through on-site engagement and advocating for customer needs to improve product offerings.

Location: DC/Maryland based with weekly local travel for on-site client engagement and meetings within a two-hour drive.

Salary: Up to $250,000 OTE

Company

hirify.global is an AI-first company focused on closing the justice gap by empowering personal injury lawyers and victims with technology to secure faster settlements and higher payouts.

What you will do

• Drive growth and retention through upsell, cross-sell, and contract renewals.
• Partner with product and executive teams for strategic account planning aligned with customer objectives.
• Lead a portfolio of 5-10 key accounts, ensuring high-touch support and strategic guidance.
• Engage with clients on-site at least once a week to build trust and ensure alignment.
• Advocate for customer needs internally, providing insights to improve offerings.

Requirements

• 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups.
• Proven track record managing large, complex accounts with $1M+ in ARR or equivalent scope.
• Skilled consultative approach, working with executive stakeholders, operations leaders, and contributors.
• Comfortable navigating ambiguity and taking ownership autonomously.
• Excellent cross-functional communication and internal influence.
• Comfortable with weekly local travel and regular in-person meetings within a two-hour drive.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Flexible paid time off, sick leave, and paid parental leave.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• A home office stipend and a local in-person meet-up program.
• Hubs in San Francisco and Toronto.
• Commitment to diversity and inclusion.