TL;DR

Customer Experience Strategy Lead (AI): Driving the integration of AI Security into Cato's customer-facing delivery model with an accent on defining post-sales functions and operationalizing processes related to Cato’s AI Security product line. Focus on cross-organizational best practices, workflow design, and technology-enabled process improvements.

Location: Remote (US)

Salary: $230,000 - $260,000

Company

%hirify_global% converges enterprise networking and security into one centralized and global service delivered by the cloud.

What you will do

Develop an end-to-end understanding of the AI Security product.
Lead the design of AI Security-related delivery processes across Professional Services and Customer Success.
Drive the creation of scalable enablement artifacts.
Work closely with AI Security ICs and cross-functional teams to ensure operational readiness.
Build the foundation for a Customer Experience Strategy function focused on process excellence and tech-enabled scalability.
Drive initiatives to reduce friction, increase adoption, and improve outcomes.

Requirements

8+ years in a technical, customer-facing role such as Solutions Architect, Consulting Engineer, or Technical PM.
Strong background in Cybersecurity, Networking, Cloud/SASE, or AI platforms.
Proven ability to design scalable processes and best practices.
Strong cross-functional leadership and communication.
Experience influencing without authority.
Ability to understand complex systems and translate them into operational processes.

Nice to have

Experience launching or incubating new products.
Background in CX, post-sales strategy, or operations.
Familiarity with enterprise AI adoption.
Ability to bridge technical and customer-facing teams.

Culture & Benefits

Cato provides a competitive salary and comprehensive benefits plan.
Benefits include health/vision/dental insurance.
Includes 401(k), stock options, Health Savings/Flexible Spending Accounts.
Offers flexible time-off, paid parental leave and disability benefits.