Customer Experience Strategy Lead (AI)

TL;DR

Customer Experience Strategy Lead (AI): Driving the integration of AI Security into Cato's customer-facing delivery model with an accent on defining post-sales functions and operationalizing processes related to Cato’s AI Security product line. Focus on cross-organizational best practices, workflow design, and technology-enabled process improvements.

Location: Remote (US)

Salary: $230,000 - $260,000

Company

hirify.global converges enterprise networking and security into one centralized and global service delivered by the cloud.

What you will do

• Develop an end-to-end understanding of the AI Security product.
• Lead the design of AI Security-related delivery processes across Professional Services and Customer Success.
• Drive the creation of scalable enablement artifacts.
• Work closely with AI Security ICs and cross-functional teams to ensure operational readiness.
• Build the foundation for a Customer Experience Strategy function focused on process excellence and tech-enabled scalability.
• Drive initiatives to reduce friction, increase adoption, and improve outcomes.

Requirements

• 8+ years in a technical, customer-facing role such as Solutions Architect, Consulting Engineer, or Technical PM.
• Strong background in Cybersecurity, Networking, Cloud/SASE, or AI platforms.
• Proven ability to design scalable processes and best practices.
• Strong cross-functional leadership and communication.
• Experience influencing without authority.
• Ability to understand complex systems and translate them into operational processes.

Nice to have

• Experience launching or incubating new products.
• Background in CX, post-sales strategy, or operations.
• Familiarity with enterprise AI adoption.
• Ability to bridge technical and customer-facing teams.

Culture & Benefits

• Cato provides a competitive salary and comprehensive benefits plan.
• Benefits include health/vision/dental insurance.
• Includes 401(k), stock options, Health Savings/Flexible Spending Accounts.
• Offers flexible time-off, paid parental leave and disability benefits.