Operations & Program Manager, Implementation

TL;DR

Operations & Program Manager, Implementation: Driving key initiatives that shape the future of how hirify.global onboards and activates customers with an accent on leading operational and programmatic efforts that support scalable deployment. Focus on implementing new systems and tools that elevate the Implementation team’s effectiveness and improve value delivery throughout the onboarding journey.

Location: Remote (United States | Canada)

Salary: $122,000 USD and $166,000 USD (USA-based roles) or $111,000 CAD and $150,000 CAD (Canada-based roles)

Company

hirify.global is building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted.

What you will do

• Lead the implementation and management of systems and tools that support the Implementation organization.
• Partner with cross-functional stakeholders to identify opportunities for automation and workflow optimization across the customer onboarding and deployment journey.
• Map, monitor, and analyze onboarding, deployment, and activation workflows, identifying pain points and driving initiatives to resolve them.
• Lead initiatives to revisit, refine, or redesign customer service packages related to onboarding, deployment, and activation.
• Drive cross-functional readiness for new systems, processes, or service offerings by establishing rollout plans and delivering training.
• Stay current with trends in customer onboarding, deployment operations, and implementation tooling.

Requirements

• 6+ years of experience in operations, customer onboarding, implementation, customer success, or a related field.
• Strong understanding of the customer journey, particularly the onboarding and activation stages.
• Proven ability to optimize operational processes, build scalable frameworks, and identify gaps or inefficiencies across implementation or CX environments.
• Experience partnering with cross-functional teams to ensure alignment across the customer lifecycle.
• Excellent project management skills, with a track record of leading implementation-focused initiatives.
• Proficiency with data analysis, metrics tracking, and reporting.
• Exceptional communication and collaboration skills.
• Comfort and adaptability in fast-moving or evolving environments.

Nice to have

• Familiarity with enablement activities such as creating documentation, playbooks, training materials, or process guides.

Culture & Benefits

• Prioritize collaboration, clear and transparent communication, and receptiveness to feedback.
• Offer maternity and parental leave top-up programs.
• Provide competitive health benefits and a generous PTO policy.
• Provide RSU program for most employees.
• Remote-first work environment.