TL;DR

Strategic Account Director (AI/SaaS): Driving growth and retention for high-touch enterprise accounts with an accent on strategic planning and on-site client engagement. Focus on influencing product development, ensuring alignment with customer objectives, and scaling foundational customer success structures.

Location: Must be based in Austin, requiring on-site client engagement at least once a week and weekly local travel within a two-hour drive.

Salary: $250K OTE (60/40 split between base and variable compensation).

Company

%hirify_global% is a fast-growing vertical SaaS company using AI to empower personal injury lawyers and victims to get the justice they deserve.

What you will do

Drive growth and retention by prospecting, developing, and closing upsell, cross-sell opportunities, and contract renewals.
Partner with %hirify_global% product and executive teams to develop and execute long-term success plans.
Lead a portfolio of 5-10 key accounts, providing personalized, high-touch support and strategic guidance.
Be present with clients on-site at least once a week to build trust and understand evolving goals.
Advocate for customer needs internally, providing insights to Product, Finance, and Engineering.

Requirements

5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups.
Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope.
Skilled at working consultatively with executive stakeholders, operations leaders, and contributors.
Comfortable navigating ambiguity and taking ownership without needing constant direction.
Excellent cross-functional communication, ensuring customer feedback is integrated into product and service enhancements.
Comfortable with weekly local travel for regular in-person meetings, drop-ins, and trainings within a two-hour drive.

Culture & Benefits

Choice of medical, dental, and vision insurance plans for you and your family.
Additional insurance coverage options for life, accident, or critical illness.
Flexible paid time off, sick leave, short-term and long-term disability.
10 US observed holidays.
A home office stipend.
401(k) for US-based employees.
Paid parental leave.
A local in-person meet-up program.
Hubs in San Francisco and Toronto.

Strategic Account Director (AI)