Strategic Account Director (AI)

TL;DR

Strategic Account Director (AI/SaaS): Driving growth and retention for high-touch enterprise accounts with an accent on strategic planning and on-site client engagement. Focus on influencing product development, ensuring alignment with customer objectives, and scaling foundational customer success structures.

Location: Must be based in Austin, requiring on-site client engagement at least once a week and weekly local travel within a two-hour drive.

Salary: $250K OTE (60/40 split between base and variable compensation).

Company

hirify.global is a fast-growing vertical SaaS company using AI to empower personal injury lawyers and victims to get the justice they deserve.

What you will do

• Drive growth and retention by prospecting, developing, and closing upsell, cross-sell opportunities, and contract renewals.
• Partner with hirify.global product and executive teams to develop and execute long-term success plans.
• Lead a portfolio of 5-10 key accounts, providing personalized, high-touch support and strategic guidance.
• Be present with clients on-site at least once a week to build trust and understand evolving goals.
• Advocate for customer needs internally, providing insights to Product, Finance, and Engineering.

Requirements

• 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups.
• Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope.
• Skilled at working consultatively with executive stakeholders, operations leaders, and contributors.
• Comfortable navigating ambiguity and taking ownership without needing constant direction.
• Excellent cross-functional communication, ensuring customer feedback is integrated into product and service enhancements.
• Comfortable with weekly local travel for regular in-person meetings, drop-ins, and trainings within a two-hour drive.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays.
• A home office stipend.
• 401(k) for US-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.