Customer Experience Associate (Fintech)

TL;DR

Customer Experience Associate (Fintech): Providing world-class customer support and improving response metrics to offer solutions to hirify.global customers with an accent on client onboarding and defining operational processes. Focus on collaborating with cross-functional teams and building relationships with big-name institutions.

Location: Must be able to work from the New York City office.

Salary: $79,013—$100,000 USD

Company

hirify.global is rebuilding financial infrastructure to enable the instant movement of any asset, any time, in a trustworthy way.

What you will do

• Provide world-class customer experiences by improving customer response metrics.
• Define and grow support operations to anticipate customer needs and raise the bar for service.
• Collaborate with Solutions Engineers to guide onboarding experiences for high-profile enterprise clients.
• Monitor platform inbound requests, analyze customer pain points, and collaborate with developers to inform scalable solutions.
• Build relationships with big-name institutions, acting as a knowledge resource and advocate for client success.
• Support the implementation of new AI tools through the development of new processes and collaboration with the Technical Support Engineering team.

Requirements

• Must be able to work from the New York City office.
• 1-3+ years of experience in customer support or customer-facing experience roles, ideally at high-growth tech companies.
• Superb communication skills with an understanding of tone, efficiency, and clarity.
• Comfortable collaborating with senior stakeholders, including engineers, product managers, and external institutional clients.
• Deep troubleshooting, documentation, and customer experience skills.

Nice to have

• Direct experience in blockchain, crypto, or digital asset platforms.

Culture & Benefits

• Competitive total compensation and benefits package, including equity and bonuses based on performance.