TL;DR

Customer Experience Associate (Fintech): Providing world-class customer support and improving response metrics to offer solutions to %hirify_global% customers with an accent on client onboarding and defining operational processes. Focus on collaborating with cross-functional teams and building relationships with big-name institutions.

Location: Must be able to work from the New York City office.

Salary: $79,013—$100,000 USD

Company

%hirify_global% is rebuilding financial infrastructure to enable the instant movement of any asset, any time, in a trustworthy way.

What you will do

Provide world-class customer experiences by improving customer response metrics.
Define and grow support operations to anticipate customer needs and raise the bar for service.
Collaborate with Solutions Engineers to guide onboarding experiences for high-profile enterprise clients.
Monitor platform inbound requests, analyze customer pain points, and collaborate with developers to inform scalable solutions.
Build relationships with big-name institutions, acting as a knowledge resource and advocate for client success.
Support the implementation of new AI tools through the development of new processes and collaboration with the Technical Support Engineering team.

Requirements

Must be able to work from the New York City office.
1-3+ years of experience in customer support or customer-facing experience roles, ideally at high-growth tech companies.
Superb communication skills with an understanding of tone, efficiency, and clarity.
Comfortable collaborating with senior stakeholders, including engineers, product managers, and external institutional clients.
Deep troubleshooting, documentation, and customer experience skills.

Nice to have

Direct experience in blockchain, crypto, or digital asset platforms.

Culture & Benefits

Competitive total compensation and benefits package, including equity and bonuses based on performance.