Head of Delivery Operations (DaaS)

TL;DR

Head of Delivery Operations (DaaS): Leading and scaling the Delivery Operations team within the Data-as-a-Service business with an accent on driving process excellence, execution rigor, and continuous improvement across the organization. Focus on designing scalable systems, maintaining a high-quality bar, and building a high-performance team with clear career paths and accountability.

Location: Hybrid in New York City, NY, Redwood City, CA, or San Francisco, CA.

Salary: $200,000–$250,000 base

Company

hirify.global is a company on a mission to help enterprises transform expert knowledge into specialized AI at scale by focusing on data.

What you will do

• Lead and scale the Data Operations function, building a high-performance team with clear career paths and accountability.
• Design and operationalize end-to-end operating models for expert contributor, onboarding, performance management, and quality assurance.
• Establish SOPs, including pipeline health monitoring, project execution tracking, and KPI-driven reporting.
• Own operational enablement and documentation, creating playbooks and internal tooling.
• Oversee planning and execution of complex data programs (labeling, annotation, curation).
• Partner cross-functionally to align execution with commercial priorities and continuously improve the DaaS operating model.

Requirements

• 8+ years of experience in Delivery Operations, Data Operations, or Program Management, ideally within high-growth B2B SaaS or DaaS organizations.
• 3+ years managing people or teams.
• Demonstrated success building operational rigor and designing SOPs, operating models, and execution frameworks.
• Proven people leadership experience, including developing managers and overseeing large contractor or distributed workforces.
• Strong vendor and partner management expertise, with a track record of scaling external suppliers.
• Operational and analytical excellence, with hands-on experience defining KPIs and driving continuous process improvement through data.

Culture & Benefits

• Meaningful opportunities to shape priorities and initiatives.
• Influence key strategic decisions and directly impact ongoing success.
• Environment designed for growth, learning, and shared success.
• Committed to building a team that represents a variety of backgrounds, perspectives, and skills.
• Provides equal employment opportunities and prohibits discrimination.
• Reasonable accommodation for individuals with disabilities in the job application or interview process.