TL;DR

Head of Delivery Operations (DaaS): Leading and scaling the Delivery Operations team within the Data-as-a-Service business with an accent on driving process excellence, execution rigor, and continuous improvement across the organization. Focus on designing scalable systems, maintaining a high-quality bar, and building a high-performance team with clear career paths and accountability.

Location: Hybrid in New York City, NY, Redwood City, CA, or San Francisco, CA.

Salary: $200,000–$250,000 base

Company

%hirify_global% is a company on a mission to help enterprises transform expert knowledge into specialized AI at scale by focusing on data.

What you will do

Lead and scale the Data Operations function, building a high-performance team with clear career paths and accountability.
Design and operationalize end-to-end operating models for expert contributor, onboarding, performance management, and quality assurance.
Establish SOPs, including pipeline health monitoring, project execution tracking, and KPI-driven reporting.
Own operational enablement and documentation, creating playbooks and internal tooling.
Oversee planning and execution of complex data programs (labeling, annotation, curation).
Partner cross-functionally to align execution with commercial priorities and continuously improve the DaaS operating model.

Requirements

8+ years of experience in Delivery Operations, Data Operations, or Program Management, ideally within high-growth B2B SaaS or DaaS organizations.
3+ years managing people or teams.
Demonstrated success building operational rigor and designing SOPs, operating models, and execution frameworks.
Proven people leadership experience, including developing managers and overseeing large contractor or distributed workforces.
Strong vendor and partner management expertise, with a track record of scaling external suppliers.
Operational and analytical excellence, with hands-on experience defining KPIs and driving continuous process improvement through data.

Culture & Benefits

Meaningful opportunities to shape priorities and initiatives.
Influence key strategic decisions and directly impact ongoing success.
Environment designed for growth, learning, and shared success.
Committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Provides equal employment opportunities and prohibits discrimination.
Reasonable accommodation for individuals with disabilities in the job application or interview process.