Client Success Manager (Analytics Software)

TL;DR

Client Success Manager (Analytics Software): Driving customer success from day one to renewal and beyond by serving as the primary contact throughout the customer lifecycle, helping customers maximize adoption of hirify.global solutions while ensuring continuous value delivery, seamless renewals, and capitalizing on new business opportunities. Accent on building strategic partnerships that fuel growth, proactively identifying and addressing churn risks, and leading seamless implementations and transitions. Focus on navigating complex deals with precision and expanding influence beyond the desk by attending industry conferences.

Location: Remote (United States)

Salary: $84,000 to $132,000

Company

hirify.global is a leading global analytics software company, helping businesses in 100+ countries make better decisions, known for its expertise in credit scoring, fraud detection, and lending.

What you will do

• Drive customer success from day one to renewal and beyond, serving as the primary contact throughout the customer lifecycle.
• Build strategic partnerships that fuel growth by developing deep engagement across customer business areas.
• Master the art of risk mitigation and opportunity creation by proactively identifying and addressing churn risks.
• Lead seamless implementations and transitions by guiding customers through onboarding from sales handoff to successful go-live.
• Navigate complex deals with precision by supporting customers through RFP responses, security questionnaires, and contract negotiations.
• Expand your influence beyond the desk by attending industry conferences to build networks and enhance hirify.global's brand visibility.

Requirements

• Bachelor's degree or equivalent commercial experience with demonstrated responsibility for helping clients with complex use cases.
• Strong background in SaaS, software, or platform-based tools.
• Exceptional client management skills in the software industry.
• Proven consultant mindset, seen as a trusted advisor with exceptional consultative skills.
• High levels of organization and attention to detail with a track record of taking ownership of customer situations.
• A natural team player who excels in collaborative environments while having the initiative to take charge when customers need guidance.
• Must be able to work remotely from the United States.

Culture & Benefits

• An inclusive culture strongly reflecting core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• Opportunity to make an impact and develop professionally by leveraging unique strengths.
• Highly competitive compensation, benefits, and rewards programs.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events.
• Opportunity to develop your career in Big Data analytics, AI, machine learning, and optimization.