Customer Success Architect II

TL;DR

Customer Success Architect II: Aligning hirify.global's technology solutions with customer digital transformation initiatives with an accent on providing feedback to improve solutions. Focus on driving customer success at scale by shaping strategic technology solutions while deepening technical expertise.

Location: Remote, United States

Salary: USD $62,480.00 - USD $165,680.00 /Yr

Company

hirify.global is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software.

What you will do

• Identify customer requirements and align them with product features to drive digital transformation initiatives.
• Provide coaching and technical guidance on technology profiles and strategies, leveraging industry and business knowledge.
• Coordinate efforts to resolve blockers to solution implementation and ensure customer satisfaction.
• Translate complex technical concepts into actionable strategies for diverse audiences.
• Provide feedback and challenges to internal teams, escalating pressing issues to ensure appropriate solutions are delivered.
• Develop best practices for product usage and facilitate workshops or enablement sessions for customers.

Requirements

• 3+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, or Bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, or equivalent experience.
• Experience in the software development industry, with the ability to translate complex technical concepts into clear, actionable strategies for customers.
• Experience in identifying and resolving blockers to solution implementation, with a focus on enhancing customer satisfaction and driving successful technology deployments.
• Knowledge of application security programs and secure software development practices.

Culture & Benefits

• Remote-first company.
• Competitive pay.
• Generous learning and growth opportunities.
• Excellent benefits to support you, wherever you are.