TL;DR

Senior Customer Success Manager (Commerce): Driving customer engagement, product adoption, satisfaction, and advocacy for enterprise Commerce customers with an accent on providing enablement sessions and acting as a domain expert. Focus on translating complex concepts into solutions, advocating customer needs, and ensuring quality product configuration in the implementation process.

Location: The company offers In-Person (Quebec, Montreal, Weert, London), Hybrid (2 days/week in Quebec City, Montreal, London, Weert offices), and Remote options, hiring from all over the world.

Company

%hirify_global% is a Quebec-based product company, a pioneer in AI-powered search and recommendations, using AI technologies and intelligent search to personalize digital experiences.

What you will do

Provide an outstanding experience to %hirify_global%’s enterprise Commerce customers.
Grow customers’ depth of understanding by providing enablement sessions on new and existing features.
Act as both the Domain Expert (Commerce landscape and Search) and product Superuser.
Liaise with all departments to understand customer goals and ensure quality of product configuration.
Contribute, author, and edit %hirify_global% customer facing content as part of knowledge management initiatives.

Requirements

Excellent relationship building skills.
Strong analytical skills; ability to translate numbers into a value story.
Strong functional consultative approach to customer management.
Tech-savvy: strong technical enterprise-level computer software background supporting customers in a SAAS environment.
Legal authorization to work in Canada (for candidates applying from Canada).
Confirmation of living or being able to move to the job's indicated location (includes global remote options).

Nice to have

Experience in a similar customer success role or in a solution consulting role.
Exposure to CRM best practices (Salesforce preferred) and with Commerce solutions.
Experience with BI tools / analytics.

Culture & Benefits

Drive to continuously seek new challenges and test new roads.
Collaborative, diverse, and trusting work environment.
Opportunity to learn and develop new cutting-edge skills.
Benefits enabling comfortable remote work.
May be required to travel to attend in-person team-building events.
Inclusive employer valuing Diversity & Inclusion principles.

Hiring process

Employment is contingent upon the successful completion of a background check.
Optional demographic questions for D&I reporting purposes.