Customer Success Manager (SMB)

TL;DR

Customer Success Manager (SMB): Building and optimizing customer relationships for an AI-driven Human Risk Management platform with an accent on maximizing customer lifetime value, managing onboarding, renewals, and upsells. Focus on developing strategic plans, coordinating cross-functional initiatives, and meeting booking targets.

Location: Position located in Leeds, England

Company

hirify.global is a cybersecurity company that provides an AI-driven Human Risk Management platform, empowering organizations to strengthen their security culture.

What you will do

• Forge strong relationships with new customers, including management and executive stakeholders, to understand their objectives.
• Develop a consultative strategy and plan for achieving customer objectives leveraging hirify.global assessments.
• Manage the full onboarding process, including account configuration, product training, and initial campaigns.
• Monitor customer usage, adoption, and health metrics to ensure ongoing success.
• Conduct periodic business and strategic engagement reviews to confirm satisfaction and align on objectives.
• Drive cross-functional initiatives to improve customer experience and meet bookings targets and quotas.

Requirements

• Associate’s degree or equivalent work experience and education preferred.
• Familiarity with standard concepts and practices within the IT Security Field.
• Experience with Salesforce or other CRM systems.
• Proficiency with Microsoft Excel, Word, Gmail, and Google Docs.
• Excellent verbal and written communication skills and superior customer service abilities.
• Strong time management, organizational, negotiation, and collaborative teamwork skills.

Nice to have

• IT experience/exposure.
• Prior experience as a Customer Success Manager.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses, adoption assistance, tuition, and certification reimbursement.
• Modern, high-tech, and fun work environment that encourages all employees to be themselves.
• Values radical transparency, extreme ownership, and continuous professional development.
• Strives to make every day fun and engaging, whether working remotely or in-person.