TL;DR

Customer Success Manager, Principal (Life Sciences): Advancing %hirify_global%’s relationship with Direct Strategic/Enterprise and Commercial customers, establishing and maintaining the partnership operating framework to drive effective adoption, expansion and renewal. Focus on translating technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements.

Location: Remote, USA

Salary: $97,300 – $146,000

Company

%hirify_global% brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

What you will do

Work with high visibility accounts in the Life Sciences industry.
Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal.
Function as a trusted advisor for the client’s executive, program and technical teams, collaborating tightly with %hirify_global% stakeholders.
Act as the voice of the customer within %hirify_global%, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities.
Manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors.
Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions.

Requirements

8+ years of Customer Success, Project Management, Program Management or relevant industry experience.
Bachelor's Degree or equivalent experience.
Ability to travel ~25% of time.
Experience working with accounts in the Life Sciences industry.
Domain experience with CAD, PLM or ALM software plus the ability to understand how these solutions are implemented.
Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences from executive decision-makers to staff at all levels.

Culture & Benefits

Opportunity to become a %hirify_global% shareholder through the employee share purchase program.
Medical, dental and vision insurance.
Paid time off and sick leave policies.
Tuition reimbursement.
401(k) contributions and employer match.
Flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.